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SIG Group

Senior Customer Technical Support Analyst

SIG Group

. Maintain the complaint tracking system, accurately recording information and reporting customer service metrics on time .

Posted 11/6/2026full-timeVinhedo • BrazilSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer complaint management and technical support, with a strong focus on quality management and root cause analysis. Proficient in utilizing the SIG Excellence System to enhance operational results and customer service metrics.

Highest-signal resume keywords
Bachelor's Degree In Chemical EngineeringExperience With Flexible Plastic PolymersKnowledge Of Quality ManagementRoot Cause Analysis ToolsIntermediate English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Complaint HandlingTechnical SupportAction Plan MonitoringCustomer Requirement AnalysisPreventive Technical Visits
Soft Skills
Negotiation SkillsCustomer Contact Experience
Tools & Technologies
Microsoft OfficeExcelPowerPointWordSIG Excellence System
Industry Keywords
Customer Service MetricsNonconformitiesCentral And South AmericaFlexible Plastic PolymersTechnical Visits

About the role

Key responsibilities & impact
  • Maintain the complaint tracking system, accurately recording information and reporting customer service metrics on time
  • Support customer complaint investigations by contributing to assessments, corrective actions, and compensation for losses
  • Support the resolution of nonconformities and provide technical support to customers
  • Accompany technical visits to facilitate detailed root cause analyses
  • Analyze customer requirements and update related documents and information
  • Support the consolidation and reporting of customer service metrics
  • Conduct preventive technical visits and on-site complaint assessment visits throughout Central and South America
  • Support the implementation of the SIG Excellence System (SES), using its tools to improve operational results related to customer technical support

Requirements

What you’ll need
  • Bachelor’s degree in Chemical Engineering, Food Engineering, Industrial Engineering, or a related field
  • Previous experience with flexible plastic polymers
  • Experience in direct customer contact
  • Knowledge of quality management and technical support, including complaint handling
  • Intermediate English proficiency
  • Intermediate Spanish proficiency
  • Intermediate proficiency in Microsoft Office, including Excel, PowerPoint, and Word
  • Knowledge of root cause analysis tools
  • Ability to define and monitor action plans
  • Negotiation skills

Benefits

Comp & perks
  • Competitive compensation
  • Opportunity for partial remote work
  • Personal and professional development opportunities
  • Training and professional guidance from experienced team members
  • Opportunities to develop new skills