Collections Advisor

Sigma Connected Group

. Handle inbound and outbound collections, back-office tasks, and general enquiries .

Posted 10/14/2026full-timeCape Town • South AfricaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills, with the ability to convey complex information effectively. Proven experience in collections and financial services within the UK market, with a focus on achieving KPIs and providing empathetic customer support.

Highest-signal resume keywords

Collections ExperienceFinancial Services KnowledgeVerbal Communication SkillsKPI TrackingInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CollectionsBack-Office TasksCall HandlingKPI TrackingCustomer Engagement

Soft Skills

EmpathyActive ListeningConflict ResolutionAdaptabilityTeam Collaboration

Certifications & Qualifications

Matriculation Certificate

Industry Keywords

Call CentreUK MarketFinancial DifficultiesHigh-Volume Call EnvironmentCampaign Guidelines

About the role

Key responsibilities & impact

Handle inbound and outbound collections, back-office tasks, and general enquiries
Respond to incoming and outbound calls professionally, courteously, and in a friendly manner
Follow relevant campaign guidelines, scripts, and systems
Assist numerous people daily in a fast-paced, high-volume call environment
Work toward team goals and KPIs
Track targets during shifts
Collaborate virtually with the team

Requirements

What you’ll need

1-year previous experience in collections, financial services, or call Centre roles within the UK market
A Matriculation certificate (or equivalent qualification) is required
Excellent verbal and written communication skills
Ability to convey complex information clearly and effectively to diverse audiences
Strong interpersonal skills, including empathy, active listening, and conflict resolution abilities
Ability to engage with customers experiencing financial difficulties
Ability to work toward KPIs and track targets in a fast-paced work environment
Willingness to learn and drive to excel
Ability to work independently and in team settings
Ability to adapt to change and perform under pressure

Benefits

Comp & perks

Career development and opportunities to apply for internal promotions following your probationary period
Monthly, Quarterly and Annual awards with marvelous prizes
Employee Assistance Program (EAP)
Mental Health First Aiders
A tree in the Sigma Forest when you pass probation
Free Medical Insurance covering doctor visits, optometrist appointments, dental assistance, funeral cover, and Group Life Cover
Transportation benefits, including shuttle services
Internal Social Media platform for communities and colleague collaboration
Equal, diverse, and inclusive workplace
Full training and ongoing coaching throughout your career