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About the role
Key responsibilities & impact- Act as the business lead from Signal 1 for an assigned portfolio of health system customers
- Own value measurement for each account by defining KPIs, establishing baselines, and reporting outcomes
- Run quarterly business reviews and produce executive value reports for CIOs, Chief AI Officers, and AI governance committees
- Lead discovery of business and technical requirements
- Support sales, delivery, and engineering in scoping contracts and statements of work
- Coordinate implementations with delivery and engineering to accelerate time-to-value and highlight early wins
- Drive renewal readiness and identify expansion opportunities with sales
- Cultivate trusted relationships with C-suite executives and senior leaders
- Bring customer insights to product, engineering, sales, and marketing
- Build Partner Success playbooks with the Director of Partner Success, starting with value measurement, QBR, and renewal
- Connect customer business priorities with Signal 1’s technical capabilities
Requirements
What you’ll need- 5+ years of experience in health technology, strategy/operations, or consulting
- Customer-facing experience at a SaaS or health tech company preferred
- Experience engaging senior audiences such as CIOs and Chief AI Officers
- Ability to define, measure, and report value, including risk reduction, compliance, quality, or governance outcomes
- Experience running steering committees and quarterly business reviews
- Experience supporting renewals or expansion in a SaaS environment
- Working fluency with AI-enabled products or analytics programs, including predictive and/or generative AI model use cases, workflows, and responsible AI in production
- Strong analytical, solutioning, and project leadership skills
- Excellent storytelling and communication skills
- Client-ready decks, work plans, and Excel models for executive, technical, and non-technical audiences
- Ability to thrive in ambiguity and deliver with minimal direction
- Willingness to travel to customers approximately twice per month
- Bachelor’s degree or equivalent
- Background in healthcare, AI, or digital transformation is a bonus
- Experience serving on or supporting a health system AI governance committee is a bonus
- Healthcare strategy consulting experience is a bonus
Benefits
Comp & perks- Competitive compensation and stock options
- Peers from diverse cultural backgrounds and academic areas
- Entrepreneurial, open-minded and energetic culture
- Excellent health and extended health coverage
- Four weeks of paid vacation
- Building impactful AI products and services that will transform hospital care