Customer Success Manager – SaaS

Signaturit Group

. Build and maintain strong, trusted customer relationships as the primary point of contact .

Posted 10/22/2026full-timeParis • FranceMid-LevelSenior💰 €50,000 - €55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, focusing on building strong relationships, driving product adoption, and analyzing customer health metrics. Proficient in utilizing CRM tools like Salesforce to enhance customer engagement and retention strategies.

Highest-signal resume keywords

Customer Success ManagementCRM Tools ProficiencyData Analysis and MetricsBilingual in French and EnglishLeadership and Stakeholder Alignment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Health Metrics MonitoringChurn Mitigation StrategiesUpselling and Cross-SellingContract Renewal CyclesAdoption Strategy Development

Soft Skills

Exceptional Communication SkillsInterpersonal SkillsProblem-Solving AbilitiesOrganizational SkillsProactive Mindset

Tools & Technologies

SalesforceCustomer Success Platforms

Industry Keywords

SaaSCustomer EngagementCustomer SatisfactionNet Promoter ScoreImplementation Issues

About the role

Key responsibilities & impact

Build and maintain strong, trusted customer relationships as the primary point of contact
Understand customers' business objectives and tailor strategies to their needs
Monitor customer health metrics, engagement and satisfaction
Guide customers through onboarding
Conduct virtual and in-person product training sessions
Serve as the voice of the customer within the company and relay feedback to relevant teams
Proactively address customer concerns and resolve or escalate implementation and project issues
Drive product adoption and identify opportunities to maximize customer value
Monitor customer usage and recommend experience optimizations
Track and improve customer health metrics, including Net Promoter Score and churn rate
Identify upselling and cross-selling opportunities with sales teams
Develop churn mitigation and retention strategies
Maintain accurate customer interaction, feedback and progress records in CRM tools such as Salesforce
Prepare and present customer success reports
Collaborate with Sales, Marketing and Product teams
Participate in product development discussions to advocate for customer needs
Work with the support team on project handovers and prepare steering committees

Requirements

What you’ll need

5+ years in customer success, account management, or similar customer-facing roles in a SaaS company
Experience delivering contract renewal cycles, adoption strategy and success programs
Ownership for company and customer stakes with a solution-oriented mindset
Leadership skills to align teams and stakeholders to achieve success goals
Fluent in French and English
Exceptional communication and interpersonal skills
Ability to analyze data and metrics to drive insights and decision-making
Proficiency in CRM tools, for example Salesforce, and customer success platforms is a plus
Strong problem-solving abilities and a proactive mindset
Organizational skills with the ability to manage multiple accounts simultaneously

Benefits

Comp & perks

Flexible hybrid work set up
Flexible working hours and a framework status with RTT
Health Insurance 100% covered
Meal Vouchers (Ticket restaurants)
Tailor-made onboarding and skills development program
Regular events to maintain a good atmosphere
Variable component: up to 3K€ upon 100% achievement of objectives defined with your manager
Permanent role