Senior Transportation Services Program Operations Manager

Significance

. Manage the monthly client billing cycle and funding processes for all Transportation Services lines of business .

Posted 11/10/2026full-timeRockville • Maryland • United StatesSenior💰 $125,000 - $138,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in financial analysis, budget forecasting, and compliance with federal regulations, while effectively managing stakeholder engagement and process improvements. Proficient in utilizing advanced Excel for financial modeling and data analysis to drive operational efficiencies.

Highest-signal resume keywords

Financial AnalysisBudget ForecastingStakeholder EngagementFederal ComplianceData Analysis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial ModelingVariance AnalysisCost AnalysisAccounting PrinciplesData MiningProcess ImprovementProject ManagementSystem IntegrationTechnical ImplementationPublic Sector Funding

Soft Skills

CommunicationOrganizationAnalytical SkillsProblem-SolvingCollaboration

Tools & Technologies

Microsoft ExcelMicrosoft ProjectMicrosoft VisioSharePointTeamsPower AutomateHHS Invoicing SystemG-InvoicingGSA SmartPayFBIS

Certifications & Qualifications

Public Trust Determination

Industry Keywords

Federal Transit Benefit ProgramsHHS PoliciesDOT PoliciesFinancial RegulationsInteragency Processes

About the role

Key responsibilities & impact

Manage the monthly client billing cycle and funding processes for all Transportation Services lines of business
Coordinate with the Federal Team to establish FY funding contracts in the HHS Invoicing system
Track funding status, client utilization, forecasting, and variances
Develop advanced Excel-based financial models for budget forecasting, variance analysis, and trend reporting
Analyze complex operations and client billing datasets
Provide monthly, quarterly, and annual budget reports to HHS leadership and stakeholders
Support funding processes, billing reconciliation, and accounting processes for Transit customers
Conduct data mining to identify cost-saving opportunities, inefficiencies, trends, bottlenecks, and root causes
Lead large-scale transit benefit and charge card initiatives, system upgrades, enhancements, and enterprise transitions
Manage application enhancement and release cycles, requirements coordination, UAT, deployment readiness, and rollout communications
Apply federal transit benefit policies and regulations and translate changes into compliant procedures, system settings, and participant guidance
Provide charge card and banking support, including issue escalation, bank engagement, delinquency mitigation, reconciliations, internal controls, and GSA SmartPay transition preparation
Oversee integrations among Transportation Services applications, vendor systems, HHS financial platforms, and interagency processes
Lead stakeholder and customer engagement, communications, training, issue resolution, and change management
Maintain SOPs, project plans, SharePoint/Teams repositories, records governance, version control, and business continuity documentation
Use performance metrics to drive process, policy, automation, and technology improvements
Apply quality assurance practices for accuracy, timeliness, Section 508 accessibility, data security/privacy, and federal compliance
Use Microsoft 365 tools to improve workflows, approvals, notifications, and knowledge sharing
Develop Section 508-compliant communications, SOPs, job aids, participant guidance, and training materials
Collaborate with program managers, finance teams, vendors, IT teams, developers, and stakeholders to gather requirements and deliver solutions
Create and maintain dashboards and visualizations
Ensure compliance with federal and departmental financial regulations and reporting requirements
Recommend and implement process improvements and automation strategies

Requirements

What you’ll need

Bachelor's degree in Finance, Accounting, Business Administration, Public Policy, or a related field
Five or more years of progressively responsible experience in operations management, business analysis, financial analysis, project management, or a comparable program role
Strong Microsoft Excel capability, including financial modeling, budgeting, forecasting, variance analysis, and management reporting
Knowledge of financial reconciliation, cost analysis, accounting principles, and internal controls
Demonstrated ability to analyze complex datasets, identify trends, and translate findings into actionable recommendations
Experience coordinating technical implementations or system migrations and converting business requirements into system enhancements
Excellent written and verbal communication, organization, documentation, analytical, and problem-solving skills
Ability to work independently, manage competing priorities, and collaborate effectively across federal teams, customers, vendors, and technical partners
Ability to obtain and maintain a Public Trust determination
Experience with federal financial and interagency systems or processes, such as G-Invoicing, PRICES, UFMS, FBIS, and CAM
Knowledge of federal transit benefit programs and applicable HHS and DOT policies
Experience with public-sector funding, budgeting, forecasting, accounting, or HHS Transit operations
Familiarity with government charge card policy, GSA SmartPay, and servicing-bank tools
Experience supporting transit or charge card applications, system integrations, testing, and release management
Proficiency with Microsoft Project and Visio for project planning and process mapping
Advanced use of SharePoint, Teams, and Power Automate for collaboration, document management, and workflow improvement

Benefits

Comp & perks

Comprehensive and generous benefits package
Hybrid work schedule with approximately 1–2 days onsite per week