Customer Support, Sales Support

Sikla GmbH

. Manage customer enquiries and provide first-class support .

Posted 10/11/2026full-timeMilton Keynes • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer enquiries and providing exceptional support while effectively coordinating with sales, supply chain, and engineering teams. Proficient in ERP systems and Microsoft Office, with a strong focus on documentation, compliance, and customer-centric solutions.

Highest-signal resume keywords

Sales Administration ExperienceERP KnowledgeCustomer Service SkillsTechnical Sales SupportB2B Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Order ProcessingQuotation ManagementInvoice ProcessingTechnical DocumentationData Entry

Soft Skills

Excellent CommunicationOrganizational SkillsProblem-Solving SkillsAttention to DetailTeam Collaboration

Tools & Technologies

ERP SystemsCRM SoftwareMicrosoft Office Suite

Industry Keywords

B2BConstructionM&EIndustrial SuppliesTechnical Products

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage customer enquiries and provide first-class support
Process quotations, sales orders, invoices, and delivery updates
Communicate with customers and internal teams
Support project-related documentation and technical queries
Work with ERP systems, CRM, stock data, pricing, and order tracking
Liaise with other teams to ensure accurate information for site-related orders
Maintain records, documentation, and compliance-related files
Support business administrative tasks
Coordinate general office tasks including data entry, reporting, and internal communications
Work with Sales, Supply Chain, and Engineering teams on customer enquiries, quotations, orders, logistics coordination, and technical documentation

Requirements

What you’ll need

Minimum 2 years’ experience in sales administration, customer service, technical sales support, or order processing
Experience in B2B environments, ideally in construction, M&E, industrial supplies, or technical products
Strong ERP knowledge
Proficient in Microsoft Office suite
Excellent communication, organisation, and problem-solving skills
Ability to manage multiple priorities with accuracy and attention to detail
Interest in technical products or engineering
Proactive and self-motivated
Collaborative and team-oriented
Customer-centric mindset

Benefits

Comp & perks

25 days annual leave (+ bank holidays)
Onsite free refreshments
Regular staff lunches
Possibility of enrolling with Private Healthcare
Possibility of enrolling with Local Gym Membership
Training and development opportunities
Internal mobility opportunities