Patient Services Representative II

Silver Cross Hospital

. Handle 100+ calls per day . Assist with scheduling office, lab, and nurse appointments . Take detailed messages based on providers' written protocols . Multitask between office and provider protocols . Apply

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $19 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage multiple priorities effectively. Proficient in handling calls, scheduling appointments, and applying knowledge of insurance and referrals.

Highest-signal resume keywords

Call Center ExperienceInsurance KnowledgeCustomer Service SkillsVerbal Communication SkillsMultitasking Ability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsIndependent ThinkingSound JudgementCreativity in Problem Solving

Tools & Technologies

Personal ComputersSoftware Applications

Industry Keywords

Appointment SchedulingPatient RelationsProvider ProtocolsOffice Management

About the role

Key responsibilities & impact

Handle 100+ calls per day
Assist with scheduling office, lab, and nurse appointments
Take detailed messages based on providers' written protocols
Multitask between office and provider protocols
Apply understanding of insurance and referrals
Use independent thinking to determine urgent versus routine matters
Work Monday–Friday during the day, with no holidays or weekends

Requirements

What you’ll need

High school diploma required
Call Center/Front Desk experience preferred
Prior experience and in-depth knowledge of insurance preferred
Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
Exceptional customer service skills, including the ability to use independent thinking, sound judgement and creativity when resolving customer issues
Ability to balance multiple priorities and effectively handle challenging situations
Excellent verbal communication skills
Ability to use personal computers and select software applications
Must live within 30 miles of SCH

Benefits

Comp & perks

Medical, Dental and Vision plans
Life Insurance
Flexible Spending Account
Other voluntary benefit plans
PTO and Sick time
401(k) plan with a match
Wellness program
Tuition Reimbursement