Client Success Specialist, Platform Partnerships

Silvur

. Serve as a partner contact for Silvur’s digital education and data platform across active credit union partners .

Posted 9/25/2026full-timeRemote • United StatesJunior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in partner success and client onboarding, with a strong focus on building scalable training programs and enablement materials. Proficient in data analysis and leveraging AI-first technologies to enhance product utilization and partner engagement.

Highest-signal resume keywords

Partner SuccessClient OnboardingData AnalysisProject ManagementAI-First Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DesignData CollectionProcess DevelopmentProduct Utilization AnalysisEngagement Metrics Monitoring

Soft Skills

Relationship BuildingCommunicationCross-Functional LeadershipAdaptabilityProblem Solving

Tools & Technologies

ClaudeChatGPTGoogle WorkspaceHubSpotAsanaCanva

Industry Keywords

Credit UnionPartner EngagementBusiness ReviewsProduct RoadmapStartup Experience

About the role

Key responsibilities & impact

Serve as a partner contact for Silvur’s digital education and data platform across active credit union partners
Design and deliver scalable training programs for credit union staff, in-branch teams, and executive stakeholders
Build repeatable enablement materials, playbooks, and resources for a large partner portfolio
Support 30+ credit union partners with product questions, support escalations, and program optimization
Build quarterly business reviews and materials for proactive partner check-ins
Identify opportunities to deepen product usage within existing accounts
Launch and support new partner onboarding from kickoff through full program deployment
Coordinate project timelines, training delivery, and onboarding documentation across internal and partner teams
Build an AI-first delivery model and automations using Claude and ChatGPT
Establish and monitor referral tracking, engagement metrics, and product utilization data
Surface insights and trends and translate partner feedback into product and process recommendations
Partner with operations, product, and marketing teams to improve member outcomes and influence the product roadmap
Thrive in a 0→1 environment by developing processes in ambiguous situations

Requirements

What you’ll need

1-2+ years of experience in partner success, client onboarding, account management, marketing, or product specialist roles
Startup experience preferred; comfort with ambiguity and building processes from scratch
Experience collecting and analyzing data to make informed decisions
Comfort with a modern, AI-first lightweight tech stack including Claude, Google Workspace (Docs, Sheets, Slides), HubSpot, Asana, and Canva+
Excellent relationship-building, communication, and project-management skills
Comfort leading cross-functional initiatives with internal and external stakeholders

Benefits

Comp & perks

Salary and stock options
Health benefits including healthcare, vision, and dental
Paid time off and holidays
401k with employer contribution
Choice of technology needed to excel in the role
Flexible work environment
Impact-driven, high-growth team environment