Technical Partner Manager

Silvur

. Serve as the named technical contact across Silvur's credit union partner portfolio .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $125,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical account management and partner integration, with a strong focus on SSO configuration, DNS record management, and compliance with security standards such as SOC 2. Capable of translating complex technical concepts for non-technical stakeholders while maintaining effective communication and collaboration with cross-functional teams.

Highest-signal resume keywords

Technical Account ManagementSSO ConfigurationSPF, DKIM, DMARC ManagementVendor Security AssessmentsIntegration Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OAuth 2.0SAMLOIDCSQL QueriesData Exchange SetupFile SpecificationsTechnical Architecture ExplanationMonitoring and Logs DiagnosisSecurity Questionnaire CompletionData Handling Compliance

Soft Skills

Excellent Written CommunicationJudgmentNon-Adversarial Positioning

Tools & Technologies

AlkamiBannoCandescentQ2Narmi

Certifications & Qualifications

SOC 2HIPAA

Industry Keywords

Credit UnionsCommunity BanksRegulated BuyersPII HandlingPHI Handling

Tech Stack

Tools & technologies

DNSSQL

About the role

Key responsibilities & impact

Serve as the named technical contact across Silvur's credit union partner portfolio
Attend partner meetings with technical agenda items
Translate between credit union IT staff and Silvur's engineering team
Support Success and Sales teams on technically oriented conversations
Provision and maintain partner accounts and access, including SFTP users, directories, SSO configuration, API credentials, and sending domain records
Own member file relationships, including file specifications, test exchanges, field mapping, and malformed or late file diagnosis
Diagnose issues using monitoring and logs and escalate code-related causes to engineering
Configure and troubleshoot SSO across Alkami, Banno, Candescent, and other digital banking platforms
Own SPF, DKIM, and DMARC configuration and DNS delegation discussions for partner sending domains
Complete security questionnaires and vendor assessments
Explain SOC 2 controls, data handling, encryption posture, and access model
Work with Legal & Compliance on formal representations
Onboard new partners from contract to live members through security review, data exchange setup, SSO configuration, email authentication, and launch verification
Create a security questionnaire response library
Create a partner integration guide covering data flows, file specifications, SSO patterns, and email authentication requirements
Create an architecture and data-handling deck

Requirements

What you’ll need

4+ years in a technical, partner- or customer-facing role, including solutions consulting, implementation, integration management, technical account management, or IT/systems administration with significant external exposure
Working understanding of SPF, DKIM, DMARC, and DNS record management
Working understanding of OAuth 2.0, SAML, and OIDC for configuring and troubleshooting integrations
Hands-on comfort with secure transfer methods and permission settings
Ability to explain technical architecture to non-specialists under scrutiny and hold a position without becoming adversarial
Excellent written communication
Judgment about the edge of one's own knowledge
AI fluency as a working habit, including using Claude to automate and refine work
Preferred: experience with credit unions, community banks, or other regulated, procurement-heavy buyers
Preferred: familiarity with Alkami, Q2, Banno, Candescent, Narmi, or core systems
Preferred: direct experience completing SOC 2, HIPAA, or similar vendor security assessments
Preferred: comfort running provided SQL queries or reading dashboards
Preferred: Medicare, insurance, or benefits domain knowledge
Preferred: experience with PII or PHI handling requirements

Benefits

Comp & perks

Total compensation package including salary, options, health benefits, and 401k with employer contribution
WeWork All Access Plan
Ability to choose the technology needed to excel in the role