Service Advisor

Sime

. Own every customer interaction from first contact to final follow-up .

Posted 11/4/2026full-timePalmerston North • New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer interactions, ensuring clear communication, and maintaining service standards. Proficient in handling quotes and invoicing within the construction or earthmoving industries.

Highest-signal resume keywords

Customer Relationship ManagementQuotes And InvoicingService Operations UnderstandingTimely CommunicationWork In Progress Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

QuotesInvoicingService OperationsKPI ManagementTimeline Management

Soft Skills

Clear CommunicationRelationship BuildingCollaboration

Industry Keywords

Construction IndustryEarthmoving Industry

About the role

Key responsibilities & impact

Own every customer interaction from first contact to final follow-up
Keep customers informed with clear, accurate, and timely communication
Open, manage, and close service calls
Keep schedules updated and work flowing efficiently
Monitor and manage work in progress (WIP) to hit team targets
Ensure timelines, KPIs, and service standards are consistently met
Prepare and manage quotes and invoices
Collaborate with Parts, Service, and Admin teams

Requirements

What you’ll need

Experience with quotes and invoicing
Understanding of service operations
Background working with customers and building relationships
Knowledge of construction or earthmoving industries ideal

Benefits

Comp & perks

6.5% superannuation
Medical insurance
Fuel discount card
Purchasing privileges
Development support
Growth opportunities
Recognition of achievements