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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong mechanical aptitude and high-level computer literacy while providing exceptional customer service through effective communication and organization. Capable of managing quotations and invoicing processes while collaborating with regional teams to ensure customer satisfaction.
Highest-signal resume keywords
Mechanical AptitudeQuotation ProcessesInvoicing ProcessesCustomer ServiceOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quotation PreparationInvoicingService Call ManagementProblem SolvingComputer Literacy
Soft Skills
Exceptional CommunicationCollaborationOrganizational Skills
Industry Keywords
Service AdvisorCustomer ExperienceWorkshop LiaisonRegional Team Support
About the role
Key responsibilities & impact- Liaise with workshop teams to keep jobs on track
- Prepare quotes
- Problem solve
- Open, update and close service calls
- Provide exceptional customer experiences through accurate communication and organisation
- Support customers and teams across Waikato, Auckland, and Northland
- Work as part of a regional team of eight service advisors
- Collaborate closely with Terra staff to ensure customers have a great experience
Requirements
What you’ll need- Experience in a similar role in our, or a related, industry
- Ideally has a mechanical background or strong mechanical aptitude
- High level of computer literacy
- Experience in quotation and invoicing processes
- Highly organised and able to drive and follow processes
- Superior communication skills and a collaborative approach
- First-class communication and organisational skills
- Ability to work 8.30am–5pm daily, with some flexibility
- Ability to work closely with other Terra staff
Benefits
Comp & perks- Up to 6.5% employer contribution to your super fund
- Subsidised medical insurance
- Access to WorkRide – bike benefit programme
- Purchasing privileges
- Discount fuel card
- Your uniform and required PPE
- Annual flu vaccination
- Individual development plans, regular training and career opportunities
- A supportive team and culture
- Competitive, market tested salary
- Salary reviewed annually