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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and team development skills within the service and heavy equipment industry, focusing on operational performance and customer satisfaction. Capable of driving improvements in practices while fostering a collaborative and safety-oriented work environment.
Highest-signal resume keywords
Leadership ExperienceTeam DevelopmentCustomer-First MindsetOperational PerformanceClear Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
CoachingCollaborationDecision-MakingInitiativeDrive for Improvement
Industry Keywords
Service OperationHeavy Equipment IndustryOperational EnvironmentSafety ChampionCustomer Relationships
About the role
Key responsibilities & impact- Lead the Hamilton Service team and support the continued success of Terra Cat in the Waikato
- Own the day-to-day performance of the Service operation
- Lead and develop people
- Deliver responsive, high-quality service for customers
- Drive operational performance
- Build team capability
- Work collaboratively across Technicians, Sales, Support Services and Managers
- Champion safety
- Build a strong and engaged team
- Improve operational practices and help the team and customers succeed
Requirements
What you’ll need- Proven leadership experience within the service and/or heavy equipment industry, or a similar operational environment
- Ability to lead, coach and develop a diverse team
- Genuine customer-first mindset and confidence building long-term relationships
- Ability to balance competing priorities and make good decisions in a busy operational environment
- Clear, confident communication and collaborative leadership style
- Practical approach, plenty of initiative and drive to keep improving how we do things
- CV and Cover letter required for application
