Collection Specialist I

Simmons Bank

. Make initial contact with delinquent customers to set up payment arrangements or settlements .

Posted 9/23/2026full-timeLittle Rock • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing customer interactions related to delinquent accounts, ensuring compliance with financial regulations, and maintaining accurate records. Capable of analyzing financial documents and providing effective customer service.

Highest-signal resume keywords

Customer Service SkillsFinancial Report AnalysisMicrosoft Office ProficiencyTelephone CommunicationCompliance Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

File MaintenancePayment ProcessingAccount Status LoggingFinancial Document InterpretationPayment Arrangement Setup

Soft Skills

Oral CommunicationWritten CommunicationProfessional ConductPunctualityFriendly Demeanor

Tools & Technologies

MS WordMS OutlookMS ExcelJack Henry Platform

Industry Keywords

Delinquent AccountsConsumer LoansCompliancePayment ArrangementsCollection Efforts

About the role

Key responsibilities & impact

Make initial contact with delinquent customers to set up payment arrangements or settlements
Manage outbound and inbound calls to resolve delinquent non-real-estate accounts and determine reasons for delinquency
Process, distribute, and post consumer loan payments
Complete file maintenance on consumer loans
Process telephone payments to the corporate office for reconciliation
Counsel customers regarding financial obligations and offer suggestions and alternatives
Log accurate account-status notes and collection efforts in the bank’s system of record
Work outside typical 8–5 hours when required for collection efforts
Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures
Complete required compliance training
Perform other assigned duties

Requirements

What you’ll need

HS Diploma/GED
No experience required
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to read, analyze and interpret financial reports and/or legal documents
Ability to write simple correspondence
MS Word, Outlook, Excel, and Jack Henry Platform proficiency
Excellent telephone and customer service skills
Good oral and written communication skills
Proficiency in Microsoft Office products
Punctual and regular attendance
Friendly, professional image and conduct
No specialized training required
No certificates, licenses, or registrations required