Customer Contact Center Specialist I

Simmons Bank

. Receive and process incoming customer calls or messages .

Posted 9/29/2026full-timeUnited StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate and troubleshoot inquiries. Proficient in navigating multiple systems and ensuring compliance with relevant regulations and policies.

Highest-signal resume keywords

Customer Service ExperienceFinancial Setting ExperienceMS Word ProficiencyExcel ProficiencyCompliance Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Balance ProcessingTransfer Requests ProcessingStop Payment Orders ProcessingAddress Changes ProcessingOperational Process CompletionReport ReviewCorrespondence Preparation10-System NavigationProblem SolvingCritical Thinking

Soft Skills

Effective CommunicationEmpathyListening SkillsDeescalation SkillsProfessional Presentation

Tools & Technologies

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer InquiriesComplianceRegulationsPoliciesCustomer Authorizations

About the role

Key responsibilities & impact

Receive and process incoming customer calls or messages
Respond to inquiries and determine appropriate responses or directions
Proactively offer convenient solutions or options
Complete operational processes supporting customer requests
Process account balance and transfer requests, stop payment orders, address changes, and other customer authorizations
Troubleshoot customer inquiries
Review reports and prepare correspondence
Participate in special department projects
Perform activities in compliance with applicable laws, regulations, policies, and procedures
Complete required compliance training
Perform other assigned duties

Requirements

What you’ll need

High school diploma/GED
One year of outstanding customer service or sales experience required, preferably in a financial setting
Ability to read and comprehend complex instructions, short correspondence, and memorandums
Ability to read and interpret procedure manuals, business correspondence, journals, and government regulations
Ability to communicate effectively orally or in writing
Ability to navigate a 10-system environment efficiently
Critical thinking and probing-question skills for problem solving
Ability to listen effectively and deescalate customer frustrations using empathy
Proficiency with a PC, MS Word, and Excel
Excellent telephone skills, including a professional speaking voice
Good oral and written communication skills
Friendly and professional presentation
Punctual and regular attendance

Benefits

Comp & perks

Ability to earn additional incentive pay monthly
Opportunity for promotion after meeting well-defined quality, training, and production goals