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Customer Loyalty Agent
SimpliSafe. Preserve SimpliSafe customers and their safety by understanding home security needs and providing personalized monitoring solutions via inbound phone calls .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer retention and sales, with a strong focus on providing personalized monitoring solutions and technical assistance for consumer electronics. Exhibits exceptional communication and problem-solving skills to enhance customer satisfaction and meet performance metrics.
Highest-signal resume keywords
Customer RetentionSales SuccessTechnical AssistanceConsultative SkillsTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical AssistanceConsumer ElectronicsSales MetricsProblem-SolvingProduct Understanding
Soft Skills
Interpersonal SkillsEmpathyCollaborationCommunicationWork Ethic
Certifications & Qualifications
Electronic Security Employee Certification
Industry Keywords
Home SecurityCustomer HappinessStructured EnvironmentCOVID-Related Health Requirements
About the role
Key responsibilities & impact- Preserve SimpliSafe customers and their safety by understanding home security needs and providing personalized monitoring solutions via inbound phone calls
- Take and apply feedback from coaches and leaders to continuously improve performance
- Communicate with exemplary interpersonal skills
- Provide technical assistance for basic consumer electronics and software
- Empathize with customers and convey a high level of care
- Follow direction and address customer concerns
- Collaborate with team members to reach team goals
- Help customers make informed decisions about home security products and services
Requirements
What you’ll need- 2+ years of proven success in a sales or customer retention role
- Proven ability to consistently meet and exceed individual metrics
- Comfort talking about technical and safety issues
- Strong problem-solving skills and product understanding
- Strong consultative skills and ability to tailor recommendations
- Proven record of outstanding attendance and timeliness in a structured environment
- Strong work ethic and drive to contribute to company goals
- Clear and effective phone communication skills
- Ability to work independently and in a team setting
- Ability to prioritize in a fast-paced environment and excellent time management skills
- Strong commitment to customer happiness and satisfaction
- Must be eligible for certification as an electronic security employee, including fingerprint submission to the Virginia Department of Criminal Justice Services and final DCJS certification approval
- Ability to provide technical assistance for basic consumer electronics and software
- Must meet applicable COVID-related health and safety requirements, which may include vaccination, mask wearing, social distancing, daily health checks, and sharing vaccine-record information
Benefits
Comp & perks- Comprehensive total rewards package supporting wellness and security for employees and their families
- Free SimpliSafe system and professional monitoring for your home
- Employee Resource Groups offering networking, mentoring, development, and advocacy opportunities
- Potential annual bonus program participation
- Potential equity and other forms of compensation
- Medical benefits
- Retirement benefits
- Lifestyle benefits
- Hybrid work model with office and home flexibility
- Mission- and values-driven culture
- Safe, inclusive environment
- Reasonable accommodation support