Services Supervisor

SIMPRESS

. Ensure that services contracted by customers in Curitiba are delivered within SLA requirements, with quality and profitability .

Posted 11/9/2026full-timeCuritiba • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing field service operations, ensuring compliance with SLA requirements, and leading technical teams. Proficient in customer relationship management and handling escalations while maintaining service quality and profitability.

Highest-signal resume keywords

SLA ManagementKPI-Based ManagementTechnical Team LeadershipCustomer Relationship ManagementField Service Operations

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Bachelor's DegreeTechnical CertificationField Service ExperienceCustomer Service ExperienceExcel SkillsPower BIService OperationsEscalation HandlingProfitability ManagementQuality Assurance

Soft Skills

Team EngagementCommunicationProblem SolvingLiaison SkillsOrganizational Skills

Tools & Technologies

MS OfficeExcelPower BI

Certifications & Qualifications

Technical CertificationValid Category B Driver's License

Industry Keywords

Field ServiceTechnical SupportService Level AgreementCorporate ClientsCustomer Success

About the role

Key responsibilities & impact

Ensure that services contracted by customers in Curitiba are delivered within SLA requirements, with quality and profitability
Lead field technicians and resident professionals on a day-to-day basis
Serve as the liaison between field operations, the customer, and support teams, including the NOC, Customer Success, Sales, Logistics, and Billing
Ensure prompt service, an engaged team, and accurate billing without revenue leakage
Manage requests and escalations from corporate customers
Monitor SLA contracts and KPI-based management

Requirements

What you’ll need

Bachelor’s degree in Business, Humanities, STEM, or a related field
Bachelor’s degree in Information Technology, Engineering, Management, or a related field
Technical certification or vocational training preferred
MS Office proficiency at the user level
Intermediate or advanced Excel skills
Power BI is a plus
Own vehicle
Valid Category B driver’s license
Availability to travel within the region
At least 2 years of experience leading technical teams
Experience in customer service and direct relationship management with corporate clients
Experience handling customer requests and escalations
At least 5 years of experience in field service, technical support, or service operations
Experience with SLA contracts and KPI-based management

Benefits

Comp & perks

Profit-Sharing Program (PLR)
Medical and dental insurance for employees and dependents
Telemedicine with no copay
Mental Health and Healthy Eating Programs
Wellhub and TotalPass memberships
Meal or food allowance
Birthday Day Off
Empresa Cidadã Program, offering 180 days of maternity leave and 20 days of paternity leave
Sim University, with courses and continuous learning paths to support professional growth
Educational partnerships with recognized institutions
Recognized Employee Referral Program