Support Technician

SIMPRESS

. Perform corrective maintenance on laser and inkjet printers and multifunction devices, both monochrome and color, ranging from small to large formats (A4 and A3) .

Posted 10/23/2026full-timeSantana de Parnaíba • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in performing corrective maintenance on printers and multifunction devices, including diagnosing mechanical and electronic failures. Proficient in updating firmware, configuring network settings, and providing technical support in Windows environments.

Highest-signal resume keywords

Printer MaintenanceFirmware UpdateNetwork ConfigurationTechnical SupportComputer Hardware Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Corrective MaintenanceMechanical DiagnosisElectrical DiagnosisElectronic DiagnosisDriver InstallationPC MaintenanceNetwork TroubleshootingUtility Program InstallationOperating System ConfigurationPrint Queue Management

Soft Skills

User GuidanceProblem SolvingCommunication

Tools & Technologies

Oracle Service CloudWindows EnvironmentTCP/IPDHCPSMB

Industry Keywords

Multifunction DevicesLaser PrintersInkjet PrintersTechnical EducationTechnical English

Tech Stack

Tools & technologies

CloudOracleTCP/IP

About the role

Key responsibilities & impact

Perform corrective maintenance on laser and inkjet printers and multifunction devices, both monochrome and color, ranging from small to large formats (A4 and A3)
Diagnose mechanical, electrical, and electronic failures, including paper jams, print-quality issues, error codes, board failures, and sensor malfunctions
Update firmware and configure equipment, including network settings (IP, DHCP, SMB, scan-to-email, and scan-to-folder), drivers, and print queues
Install, uninstall, relocate, and test equipment for proper operation
Provide first- and second-level support for connectivity, networking, sharing, and permissions in Windows environments
Handle remote support tickets within the contracted SLA
Inform users of identified issues and the solutions implemented
Guide users on the proper use of equipment and replacement of supplies
Identify underutilized or overloaded equipment and recommend relocation
Record and close tickets in Oracle Service Cloud with a complete technical description, including the cause, parts used, and time spent

Requirements

What you’ll need

Completed technical education or currently pursuing a higher-education degree in IT or a related field
Knowledge of printers and multifunction devices
Knowledge of computer hardware and software maintenance
Installation and configuration of utility programs, applications, and operating systems
Installation and configuration of drivers and PC maintenance
Knowledge of computer networks, the Internet, TCP/IP, and wireless technologies
Knowledge of Microsoft Office
Technical English
1 to 3 years of experience

Benefits

Comp & perks

Profit-Sharing Plan (PLR)
Medical and dental insurance for employees and dependents
Telemedicine with no copay
Mental Health and Healthy Eating Programs
Wellhub and TotalPass
Meal or food allowance
Birthday Day Off
Empresa Cidadã Program, with 180 days of maternity leave and 20 days of paternity leave
Sim Universidade, a corporate university offering courses and continuous learning and professional development paths
Educational partnerships with recognized institutions
Employee Referral Program with recognition