Supervisor, Administrative Support Services

Simpson Thacher & Bartlett LLP

. Provide operational leadership for the pooled administrative support team .

Posted 11/4/2026full-timeHouston • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates operational leadership in administrative support, focusing on performance management, workflow governance, and continuous improvement. Proficient in coaching, mentoring, and driving the adoption of standardized processes and tools.

Highest-signal resume keywords

Operational LeadershipPerformance ManagementCoaching And MentoringChange ManagementServiceNow Adoption

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative Support ExperienceStandardized WorkflowsPerformance Check-InsQuality ReviewsAttention To DetailMS Office Suite ProficiencyExpense Systems ProficiencyWorkflow GovernanceTraining CoordinationProcess Improvement

Soft Skills

Strong Communication SkillsEmotional IntelligenceStakeholder ManagementInfluencing Without AuthorityJudgment And Confidentiality

Tools & Technologies

ServiceNowMS Office SuiteChrome River

Industry Keywords

Administrative SupportPerformance Improvement PlansOnboarding And TrainingSOPsBest Practices

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide operational leadership for the pooled administrative support team
Promote service consistency, staffing stability, workflow governance, performance management, and continuous improvement
Own and enforce standardized administrative workflows and expectations for administrative assistants
Maintain decision rights and escalation paths for administrative support delivery
Establish and manage processes for administrative attorney support work
Partner with the Manager, Administrative Support Services on operational consistency, process alignment, and continuous improvement
Champion adoption of ServiceNow
Report on service performance, staffing trends, and operational improvements
Build and manage coverage plans for PTO, absences, transitions, and peak demand
Monitor workload distribution and utilization, reassigning resources as needed
Identify structural gaps and recommend staffing or ratio adjustments
Provide support for the Administrative Support Center, including Practice Assistants
Serve as the first point of escalation for service concerns, urgent attorney requests, workflow bottlenecks, and operational breakdowns
Ensure timely resolution of service issues and communicate corrective action plans
Conduct performance check-ins and quality reviews
Provide coaching and feedback
Partner with HR and the Manager on performance improvement plans, recognition, retention, and career development
Drive accountability and continuous improvement
Ensure consistent onboarding and training completion
Maintain and promote playbooks, SOPs, templates, and best practices
Identify skill-building and training-refresh opportunities
Coordinate ongoing training on firm tools and administrative workflows

Requirements

What you’ll need

Bachelor’s degree
4-6 years of relevant administrative support experience
Demonstrated ability to lead teams, manage performance, and oversee operational delivery
Must be able to effectively coach, mentor and train others to meet performance expectations
Ability to influence without direct authority and build credibility with attorneys, administrative professionals, and firm leadership
Strong communication skills, with the ability to set expectations, manage difficult conversations, and reinforce accountability
Strong judgment, confidentiality, and stakeholder management skills
High emotional intelligence, with the ability to manage sensitive attorney and staff dynamics
Strong change management skills, with the ability to drive adoption of new processes, tools, and service standards
Proven ability to build and enforce standardized workflows, service expectations, and escalation protocols
Proficiency administrative applications such as MS Office Suite and expense systems, such as Chrome River
Strong attention to detail; ability to examine work for accuracy and conformance to policies and procedures
Simpson Thacher will not sponsor applicants for work visas for this position

Benefits

Comp & perks

Hybrid work arrangement
Exempt position (not eligible for overtime pay)