Bilingual Inbound Customer Service Representative, Spanish

Singlepoint

. Handle mainly inbound and occasional outbound customer interactions .

Posted 11/9/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and attention to detail while managing customer interactions and account discrepancies. Proficient in utilizing technology to support customer service operations and maintain accurate documentation.

Highest-signal resume keywords

Bilingual SpanishCustomer Service ExperienceAccounts ReceivablesStrong Organizational SkillsActive Listening Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Proficient Computer SkillsCustomer Account DocumentationPayment Solutions AssistancePerformance Target AchievementCall Center Experience

Soft Skills

Attention to DetailExcellent Written CommunicationExcellent Verbal CommunicationAbility to Work IndependentlyAbility to Work in a Team

Tools & Technologies

Windows 11WebcamInternet Speed of 10Mbps

Industry Keywords

Inbound Customer InteractionsOutbound Customer InteractionsPrivacy ProtectionFlexible ShiftsRotational Schedule

About the role

Key responsibilities & impact

Handle mainly inbound and occasional outbound customer interactions
Assist and market products and services to new and existing customers
Assist with customer-related payment solutions and account discrepancies
Document customer accounts accurately
Respect and uphold privacy and protection of customer information
Meet and exceed individual targets and performance expectations
Work five days per week on a rotational schedule, Monday to Saturday, during operating hours

Requirements

What you’ll need

Applicants must be based in Newfoundland and Labrador
Must bring your own device
Device must support Windows 11 (1803 or higher)
Device must have at least 8GB of RAM (memory)
Device must have at least 500MB of free space (storage/HDD)
Minimum internet speed of at least 10Mbps
Webcam
Bilingual Spanish is an asset
Ability to work independently and within a team and maintain accuracy
Ability to work flexible shifts
Strong organizational and active listening skills to determine the appropriate course of action
Strong attention to detail with excellent written and verbal communication skills
Proficient computer skills
Experience in accounts receivables at various stages of overdue payments, call center, or customer service environments is a plus
Must be available to start on November 24, 2026

Benefits

Comp & perks

Paid training
Benefits/Health Care Spending Account
Perkopolis Discount Program including store discounts, rental discounts, ticket discounts, travel discounts and more
Career and Leadership Development
In-depth training at the start of employment with continuous development and ongoing training throughout
Rotational work schedule
4% vacation pay
Work from home within Newfoundland and Labrador