Spanish Bilingual Customer Service Representative

Singlepoint

. Handle mainly inbound and occasional outbound customer interactions .

Posted 11/10/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on inbound and outbound interactions, while maintaining accuracy in documentation and privacy of customer information. Proficient in managing payment solutions and account discrepancies, with a commitment to meeting performance targets.

Highest-signal resume keywords

Bilingual SpanishCustomer Service ExperienceStrong Organizational SkillsAttention To DetailProficient Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Accounts ReceivablesPayment SolutionsCustomer DocumentationActive ListeningWindows 11Internet Speed 10mbpsWebcam UsageFlexible Shift AvailabilityCall Center ExperienceCustomer Interaction

Soft Skills

Strong Communication SkillsAbility To Work IndependentlyTeam Collaboration

Industry Keywords

Customer InteractionsPrivacy ProtectionPerformance TargetsAlberta ResidencyRotational Schedule

About the role

Key responsibilities & impact

Handle mainly inbound and occasional outbound customer interactions
Assist and market products and services to new and existing customers
Assist with customer-related payment solutions and account discrepancies
Document customer accounts accurately
Respect and uphold privacy and protection of customer information
Meet and exceed individual targets and performance expectations

Requirements

What you’ll need

Applicants must be based in Alberta
Must bring your own device
Device must support Windows 11 (1803 or higher)
Device must have at least 8GB of RAM (memory)
Device must have at least 500MB of free space (storage/HDD)
Minimum internet speed of at least 10mbps
Webcam
Bilingual Spanish is required
Ability to work independently and within a team while maintaining accuracy
Ability to work flexible shifts
Strong organizational and active listening skills
Strong attention to detail with excellent written and verbal communication skills
Proficient computer skills
Experience in accounts receivables at various stages of overdue payments, call center, or customer service environments is a plus
Must be available to start on November 24, 2026
Must be available to work 5 days a week on a rotational schedule between Monday and Saturday, 8:00am to 11:15pm MDT (7:00am to 10:15pm ET)

Benefits

Comp & perks

Paid training
Benefits/Health Care Spending Account
Perkopolis Discount Program including store discounts, rental discounts, ticket discounts, travel discounts and more
Career and Leadership Development
In-depth training at the start of employment with continuous development and ongoing training throughout
Rotational work schedule
Train and work from home within Alberta
4% vacation pay