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Junior Community Analyst
Sioux digital 1:1. Monitor, categorize, and respond to comments and private messages across brand channels, including customer service inquiries .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Community Management, including monitoring social media channels, responding to customer inquiries, and analyzing engagement metrics. Proficient in adapting brand tone and voice while managing multiple brands and providing actionable insights.
Highest-signal resume keywords
Community ManagementSocial Media MonitoringStrong Writing SkillsOrganizational SkillsData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content InsightsCrisis ManagementEngagement ReportingSentiment AnalysisBrand Health Reporting
Soft Skills
Proactive MindsetCuriosityAdaptability
Tools & Technologies
BuzzmonitorSprinklrStilingue
Industry Keywords
CommunicationsPublic RelationsAdvertisingJournalismSocial Media
About the role
Key responsibilities & impact- Monitor, categorize, and respond to comments and private messages across brand channels, including customer service inquiries
- Track conversations on social media and share content opportunities, trends, and signs of potential crises with the team
- Follow each brand’s response workflows and tone-of-voice guidelines, and suggest improvements
- Support the team during crisis situations by following established protocols
- Assist with engagement, sentiment, and brand health reports, providing content insights and recommendations
- Operate monitoring tools on a day-to-day basis
- Organize requests to manage volume and meet deadlines
- Participate in client communications related to Community Management, with support from the team
Requirements
What you’ll need- Degree in Communications, Public Relations, Advertising, Journalism, or a related field
- Knowledge of memes and current events on social media
- Sharp, proactive mindset
- Strong writing skills and the ability to adapt tone of voice for different brands
- Excellent organizational skills and the ability to manage multiple brands simultaneously
- Curiosity about metrics and a willingness to learn data analysis
- Preferred: experience with social media, customer service on social platforms, or community management, including internships
- Preferred: experience with monitoring or customer service tools such as Buzzmonitor, Sprinklr, or Stilingue
- Preferred: active social media profiles or experience creating content for social platforms
Benefits
Comp & perks- Flexible benefits: Choose how to allocate the available amount among meal vouchers, food allowances, fuel vouchers, and other options
- Medical and dental insurance
- Public transportation allowance
- Life insurance
- Support for courses, certifications, and events
- Birthday day off and gift
- Remote work allowance
- Free access to Alura’s course catalog
- Childcare assistance
- Referral program with bonuses
- Dynamic and collaborative environment focused on learning, recognition, and flexible working hours