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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and organizational capabilities, with proficiency in data analysis, report preparation, and effective communication. Familiarity with CRM systems and a customer-focused approach are essential for supporting enterprise operations and managing partner relationships.
Highest-signal resume keywords
Data Analysis SkillsMicrosoft Excel ProficiencyReport PreparationCRM ManagementStrong Organization Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisReport PreparationBid DocumentationCommercial QuotesPerformance Reporting
Soft Skills
Attention to DetailWritten CommunicationVerbal CommunicationCustomer-FocusedCollaboration
Tools & Technologies
Microsoft ExcelMicrosoft PowerPointCRM SystemsTicketing ToolsData-Visualization Tools
Industry Keywords
TelecommunicationsEnterprise OperationsB2B ServicesCommercial ProcessesDigital Infrastructure
About the role
Key responsibilities & impact- Support the Enterprise team with day-to-day partner presale and price queries
- Track and create bids and quotations for partners
- Manage the commercial approval process for enterprise orders
- Prepare updates for colleagues and partners and escalate issues when required
- Build working relationships with internal teams and external partners
- Prepare daily, weekly and monthly performance reports
- Check data accuracy, investigate differences and highlight trends or issues
- Support report creation for business processes
- Present findings using Excel, PowerPoint and written summaries
- Maintain accurate CRM records, including premises, eligibility, serviceability and order updates
- Raise and monitor tickets relating to new premises, eligibility changes and commercial queries
- Maintain organised records, action logs, documentation and the Enterprise team document store
- Assist with bid documentation, commercial quotes and business-case information
- Coordinate order-related inputs from Finance, Build, Plan and Design, GIS, Operations, Legal and Enterprise Delivery
- Contribute analysis and administration to commercial footprint expansion and Enterprise projects
- Suggest practical improvements to reports, processes, systems and ways of working
- Build understanding of SIRO’s enterprise products, processes and commercial operations
Requirements
What you’ll need- A recent graduate, or someone at an early stage of their career, with a relevant qualification in business, commerce, analytics, economics, marketing, technology, project management or a related discipline
- Strong organisation skills and attention to detail
- Ability to manage actions and deadlines
- Confidence working with numbers and interest in developing data-analysis skills
- Good written and verbal communication skills
- Ability to explain and present information clearly internally and externally
- Customer-focused and collaborative approach
- Curiosity, initiative and willingness to learn about telecoms, enterprise customers and SIRO’s commercial operations
- Comfortable following instructions, working independently and as part of a team
- Comfort using Microsoft Excel and PowerPoint
- Ability to work independently on agreed tasks and know when to ask for guidance or escalate an issue
- Must attend the SIRO office a minimum of 2 days per week
- Preferred: work placement, internship, part-time or project experience in an office, customer service, commercial or analytical environment
- Preferred: interest in telecommunications, digital infrastructure or B2B services
- Preferred: exposure to CRM, ticketing, reporting or data-visualisation tools
- Preferred: experience preparing presentations, reports or analysis as part of a college or workplace project
Benefits
Comp & perks- Flexible hybrid work environment
- Family friendly, inclusive employment policies
- Flexible working arrangements
- Colleague engagement forums
- Services to support staff from different backgrounds
- Disability assistance or accommodation