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About the role
Key responsibilities & impact- Own end-to-end delivery of clinical programs across Sitero’s client portfolio
- Oversee CRAs, CTMs, and project management staff across Phase I–IV programs
- Ensure delivery against timelines, budgets, quality, and protocol adherence commitments
- Serve as executive sponsor and escalation point for complex, high-risk, or high-value studies
- Define and refine clinical operations SOPs, working practices, and quality standards
- Build resourcing models, capacity planning frameworks, and portfolio performance metrics
- Lead selection, implementation, and optimization of EDC, CTMS, eTMF, and risk-based monitoring systems
- Recruit, develop, and retain the clinical operations team
- Establish career pathways and competency frameworks for clinical operations
- Partner with Business Development on proposals, bid defense meetings, and scope development
- Serve as senior sponsor contact from kickoff through closeout
- Translate sponsor needs into realistic, risk-aware, adequately staffed operational plans
- Champion risk-based monitoring and quality by design
- Ensure inspection readiness and lead preparation for sponsor audits and regulatory inspections
- Monitor emerging FDA, EMA, and ICH E6 R3 guidance and ensure organizational alignment
Requirements
What you’ll need- 12+ years of clinical research experience
- At least 5 years in a leadership role within a CRO or full-service sponsor environment
- Deep expertise across trial phases I–IV and therapeutic areas
- Experience in complex or underserved populations is a plus
- Demonstrated ability to build and scale clinical operations functions
- Track record of delivering multi-study portfolios on time and within budget while maintaining quality
- Fluency in risk-based monitoring principles and modern clinical trial technology platforms
- Strong commercial instincts; comfortable in business development settings, client-facing conversations, and budget negotiations
- Exceptional communication skills across scientific, operational, and executive contexts
- Willingness to work in shifts as and when needed
Benefits
Comp & perks- Competitive salary
- Paid time off
- Healthcare benefits
- Retirement benefits
- Hybrid work arrangement: 3 days per week from the Mississauga office and 2 days per week from home
- Standard 40-hour work week, Monday–Friday