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Customer Consultant
Skipton Building Society. Welcome customers in branch and over the phone as the first point of contact .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively engaging with customers, understanding their needs, and providing tailored solutions. Proficient in maintaining accurate records and adhering to policies while promoting products and resolving issues.
Highest-signal resume keywords
Customer Interaction ExperienceExceptional Service DeliveryTime ManagementTeam CollaborationAdaptability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent CommunicationProblem SolvingActive ListeningEmpathy
Tools & Technologies
Internal Systems
Industry Keywords
RetailGuest ServicesContact CentreBankingBuilding Society
Tech Stack
Tools & technologiesReact
About the role
Key responsibilities & impact- Welcome customers in branch and over the phone as the first point of contact
- Ask insightful questions to uncover and understand customer needs
- Provide tailored information and solutions across the full savings range, products, and services
- Listen to customers’ circumstances and goals to support the best outcomes
- Proactively contact customers by phone to identify needs and discuss available support
- Maintain accurate customer records using internal systems
- Identify and support vulnerable customers
- Understand and adhere to policies, standards, and controls
- Support customers face to face, virtually, and through outbound contact
- Promote products and resolve customer problems while delivering first-class service
Requirements
What you’ll need- Previous experience interacting with customers, in person or over the phone
- Experience may be in retail, food and beverage, guest services, health/care, contact centre, bank, or building society environments
- Passion for delivering exceptional service and going above and beyond
- Ability to work well alongside others with a one-team mindset
- Ability to react quickly when busy and handle a wide variety of customers
- Excellent time management
- Desire and ability to grow, adapt, and change while accommodating business needs and priorities
Benefits
Comp & perks- Annual discretionary bonus scheme
- 25 days standard annual leave plus bank holidays, rising by 1 day per year of service to a maximum of 30 days after 5 years
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Generous employer matched pension contributions up to 10% per annum
- Benefits portal including an Employee Assistance Programme and online employee discount platform
- Three paid volunteering days each year
- Colleague mortgage and savings accounts
- Colleague discount schemes
- Commitment to training and development
- Private medical insurance for all colleagues
- Salary Sacrifice Scheme for hybrid/electric car