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Customer Relationship Consultant
Skipton Building Society. Engage customers in conversations to understand their needs and circumstances .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by engaging with customers to understand their needs and providing tailored solutions. Proficient in maintaining accurate customer records and effectively communicating across various channels.
Highest-signal resume keywords
Customer Service ExperienceEffective Communication SkillsTime ManagementAbility to InfluenceEngagement in Purposeful Conversation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Passion for Delivering Exceptional ServiceAbility to Work Well in a TeamAdaptability to ChangeOpenness to Broad Activities
Tools & Technologies
Internal Systems
Industry Keywords
Customer EngagementVulnerable Customer SupportPolicies and StandardsCustomer Needs Identification
About the role
Key responsibilities & impact- Engage customers in conversations to understand their needs and circumstances
- Provide information about the full savings range, products, and services
- Conduct My Review appointments face to face, virtually, or by telephone
- Proactively contact customers by phone to identify and discuss their needs
- Educate customers about products, services, and communication channels
- Act as the first point of contact for customers in branch
- Tailor relevant solutions while ensuring appropriate outcomes for customers and the Society
- Maintain accurate and up-to-date customer records using internal systems
- Identify and appropriately support vulnerable customers
- Follow applicable policies, standards, controls, and limits of authority
Requirements
What you’ll need- Previous experience interacting with customers
- Customer service experience in person or over the phone
- Passion for delivering exceptional service and going above and beyond
- Enjoy meeting new people and engaging in purposeful conversation
- Ability to work well alongside others with a one-team mindset
- Excellent time management and ability to handle a wide variety of customers when busy
- Desire and ability to grow, adapt and change while accommodating business needs and priorities
- Effective communication skills and ability to influence different audiences through suitable channels
- Openness to a broad range of activities, including those outside standard expectations
Benefits
Comp & perks- Annual discretionary bonus scheme
- 25 days standard annual leave plus bank holidays, rising by 1 day per year of service to a maximum of 30 days after 5 years
- Holiday trading scheme to buy and sell additional annual leave days
- Generous employer matched pension contributions up to 10% per annum
- Benefits portal including an Employee Assistance Programme and online employee discount platform
- Three paid volunteering days each year
- Colleague mortgage and savings accounts
- Colleague discount schemes
- Training and development commitment
- Private medical insurance
- Salary Sacrifice Scheme for hybrid/electric car