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Customer Service Consultant
Skipton Building Society. Welcome customers in branch and over the phone as a first point of contact .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by engaging with customers to understand their needs and providing tailored solutions. Maintains accurate records and adheres to policies while promoting products and resolving issues effectively.
Highest-signal resume keywords
Customer Service ExperienceExcellent Time ManagementAbility To Work In A TeamProactive Customer EngagementAdaptability To Change
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Exceptional Service DeliveryActive ListeningProblem Solving
Tools & Technologies
Internal Systems
Industry Keywords
Customer InteractionVulnerable CustomersPolicies And StandardsOutbound ContactFace-To-Face Support
About the role
Key responsibilities & impact- Welcome customers in branch and over the phone as a first point of contact
- Engage customers in conversations to understand their needs
- Provide information about the full savings range, products and services
- Listen to customers’ circumstances and goals and offer tailored solutions
- Proactively contact customers by phone to identify needs and discuss support
- Maintain accurate customer records using internal systems
- Identify and support vulnerable customers
- Adhere to policies, standards and controls
- Support customers face to face, virtually and through outbound contact
- Promote products and resolve customer problems while providing first-class service
Requirements
What you’ll need- Previous experience interacting with customers
- Customer service experience in person or over the phone
- Passion for delivering exceptional service and going above and beyond
- Ability to work well alongside others with a ‘one-team’ mindset
- Excellent time management and ability to handle a wide variety of customers when busy
- Desire and ability to grow, adapt and change while accommodating business needs and priorities
Benefits
Comp & perks- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays, rising 1 day per year of service to a maximum of 30 days after 5 years
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Generous employer matched pension contributions – up to 10% per annum
- Employee Assistance Programme
- Online employee discount platform covering retailers, entertainment, eating out and travel
- Three paid volunteering days each year
- Colleague mortgage and savings accounts
- Colleague discount schemes
- Training and development
- Private medical insurance
- Salary Sacrifice Scheme for hybrid/electric car