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IT Governance Analyst
Sklep Recrutamento & Seleção e Consultoria. Manage Incident, Change (GMUD), and Problem Management processes, ensuring compliance with established workflows and IT Governance best practices .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Governance and IT Service Management, with a strong focus on ITIL processes including Incident, Change, and Problem Management. Proficient in risk management, impact analysis, and continuous improvement methodologies to enhance IT processes and compliance.
Highest-signal resume keywords
IT GovernanceITILIncident ManagementChange ManagementITSM Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementChange ManagementProblem ManagementRisk ManagementImpact AnalysisMetrics DevelopmentProcess ManagementContinuous Improvement
Soft Skills
CollaborationLeadership
Tools & Technologies
Jira Service ManagementServiceNowBMC Remedy
Certifications & Qualifications
ITIL Foundation
Industry Keywords
IT GovernanceIT Service ManagementCAB MeetingsKPI MonitoringSLA MonitoringExecutive ReportingCompliance InitiativesInternal ControlsCOBIT
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Manage Incident, Change (GMUD), and Problem Management processes, ensuring compliance with established workflows and IT Governance best practices
- Lead and monitor changes in production environments, conducting risk and impact analyses and preparing rollback plans
- Coordinate CAB meetings and support War Rooms for critical incidents when necessary
- Monitor KPIs and SLAs, and prepare dashboards and executive reports on Governance processes
- Identify opportunities for continuous improvement in IT processes, proposing standardization and optimization initiatives
- Support audits, internal controls, and compliance initiatives related to IT Governance
- Work collaboratively with Infrastructure, Systems, Information Security, and business teams
Requirements
What you’ll need- Proven experience in IT Governance or IT Service Management
- Strong knowledge of ITIL, particularly Incident Management, Change Management, and Problem Management processes
- Experience leading and monitoring changes in production environments
- Experience with impact analysis, risk management, and the handling of critical incidents
- Ability to develop metrics, reports, and executive presentations
- Knowledge of COBIT
- ITIL Foundation certification or equivalent
- Experience with ITSM tools such as Jira Service Management, ServiceNow, BMC Remedy, or similar platforms
- Knowledge of continuous improvement methodologies and process management
Benefits
Comp & perks- Flexible engagement under either a contractor (PJ) or employee (CLT) arrangement
- Compensation aligned with the strategic level of the position