Customer Engagement Specialist

Skydropx LATAM

. Develop tech-touch communication journeys across the entire customer lifecycle, including onboarding, maturity, retention, and expansion .

Posted 11/6/2026full-timeCuritiba • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and managing customer communication journeys across various channels, utilizing data analytics to optimize engagement and retention strategies. Proficient in collaborating with cross-functional teams to execute targeted marketing initiatives and enhance customer relationships.

Highest-signal resume keywords

Lifecycle MarketingCustomer SuccessData AnalyticsHubSpot ManagementEngagement Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer CommunicationEmail MarketingPush NotificationsWhatsApp CommunicationAutomation WorkflowsCampaign ExecutionData TrackingSegmentationAI OptimizationB2B Marketing

Soft Skills

Organizational SkillsProactive Problem SolvingStrong CommunicationCollaborationAnalytical Mindset

Tools & Technologies

HubSpotCRM SystemsAnalytics ToolsMarketing Automation Platforms

Industry Keywords

Customer LifecycleEngagement InitiativesRetention StrategiesCommunity BuildingGTM Initiatives

About the role

Key responsibilities & impact

Develop tech-touch communication journeys across the entire customer lifecycle, including onboarding, maturity, retention, and expansion
Ensure consistency and deliver value to customers through email, push notifications, WhatsApp, and other channels
Plan and coordinate targeted engagement initiatives for the customer base, aligned with business objectives
Track and analyze communication and lifecycle metrics, such as opens, clicks, engagement, churn, NRR, and LTV
Manage automation workflows, communications, and reports in HubSpot in collaboration with the RevOps team
Coordinate the production of strategic content for the customer base, such as case studies, testimonials, and social proof
Develop and sustain recurring initiatives with the customer base, including community, communications, and relationship-building activities
Partner with Marketing on GTM initiatives focused on the customer base
Support the development and evolution of customer journeys
Identify and develop segments for more relevant, personalized communications focused on engagement and expansion
Ensure the execution of initiatives with Marketing, Customer Success, and Product, tracking timelines, quality, and deliverables

Requirements

What you’ll need

Strong organizational skills and the ability to manage multiple initiatives simultaneously, with clear priorities and deadlines
Technology-oriented mindset and proficient use of AI in day-to-day work to optimize tasks
Proactive approach to proposing solutions and ideas for new projects
Strong communication skills and the ability to collaborate effectively with different teams
Ability to turn strategic direction into clear, actionable plans
Analytical mindset for tracking results and adjusting course based on data
Previous experience in Customer Success, Marketing, CRM, or related fields
Experience with lifecycle marketing or communications in B2B operations is a plus
Experience in customer marketing or marketing, especially creating and executing campaigns, is a plus
Experience developing engagement strategies focused on customer-base expansion is a plus
Proficiency in using AI for day-to-day optimization is a plus

Benefits

Comp & perks

International environment
Hybrid work model
Full-time CLT employment contract