Senior Manager, Retail Operations

Skylight

. Lead and develop two Retail Operations Managers by setting expectations, coaching weekly, reviewing accounts, building standards, and hiring as the team grows .

Posted 10/24/2026full-timeRemote • United StatesSenior💰 $150,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in retail operations management, including strategic planning, fulfillment processes, and team leadership. Proficient in financial analysis, EDI systems, and cross-functional collaboration to drive operational efficiency and growth.

Highest-signal resume keywords

Retail Operations StrategySupply Chain ManagementTeam LeadershipFinancial AnalysisEDI Systems

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Retail Fulfillment OperationsLogistics ManagementOperational Initiative DesignChange ManagementDashboard BuildingAutomation3PL Network DesignInternational Retail ExperienceFreight Cost ManagementChargeback Prevention

Soft Skills

CoachingPerformance ManagementWritten CommunicationPresentation SkillsTeam Collaboration

Tools & Technologies

NetSuiteEDIRetailer PortalsSQLGoogle SheetsBI Tools

Certifications & Qualifications

Bachelor’s Degree in Supply Chain ManagementMBA or MS in Supply Chain Management (Bonus)

Industry Keywords

RetailConsumer ElectronicsSubscription HardwareNational Retailers3PL

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Lead and develop two Retail Operations Managers by setting expectations, coaching weekly, reviewing accounts, building standards, and hiring as the team grows
Own the retail operations strategy and 12–24 month roadmap covering new retailers, new channels, international expansion, systems, 3PL capacity, and headcount
Serve as escalation point for retailer operations and vendor-compliance leaders
Run quarterly reviews with largest accounts alongside Sales
Own the cross-account scorecard covering OTIF, fill rate, lead time, chargeback percentage of sales, freight cost per unit, and dispute win rate
Report the scorecard to leadership monthly with clear actions
Lead chargeback and deduction prevention by identifying recurring causes, fixing them with 3PLs and carriers, and quantifying savings
Own the retail order-to-cash process with Sales, Accounting, and Planning, including EDI, NetSuite, retailer portals, and automation
Coordinate forecast-to-ship with Sales, Planning, and Purchasing, including container loads, allocation rules, and inventory commitments
Work with the 3PL Manager on network design, site capacity, and warehouse retailer requirements
Evaluate build-versus-buy and direct-versus-distributor decisions and present recommendations to the executive team
Lead new retailer onboarding and large product launches as the single accountable owner
Own retail freight strategy, including broker and carrier mix, prepaid versus collect, rates, and service
Build the operating rhythm through weekly team reviews, monthly business reviews, and an annual retailer compliance calendar

Requirements

What you’ll need

Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field
8+ years of experience in retail fulfillment operations or supply chain management, including 3+ years leading retail logistics for national retailers
2+ years managing people, including coaching and performance management of managers or senior individual contributors
Proven experience managing fulfillment for multiple national retailers (Costco, Walmart, Sam’s Club, Target, Best Buy)
Track record of designing and delivering a multi-quarter operational initiative with measurable results
Strong financial skills: landed cost, freight cost, chargeback ROI, and building a business case
Experience with EDI, ERP (NetSuite or similar), and retailer portals
Excellent written communication and the ability to present to executives
Experience leading a team through rapid growth in number of retailers or volume (bonus)
Experience onboarding new retailers or running a distributor program (bonus)
Experience with international retail and ocean freight (bonus)
Experience with 3PL network design or a 3PL transition (bonus)
MBA or MS in Supply Chain Management, International Business, or related field (bonus)
Experience with consumer electronics or subscription hardware businesses (bonus)
Track record of successful change management in complex organizations (bonus)
Experience building dashboards or automation (SQL, Google Sheets, BI tools) yourself (bonus)

Benefits

Comp & perks

Competitive Salary + Equity Package
401K matching
Wellness, learning, and home-office budgets
Health, Dental & Vision Medical Plans
Tremendous autonomy to set the direction of your work
Unlimited PTO
Company holidays on the first Friday of every month (Excluding November, December, and January)
Paid time off