Customer Support, Bilingual Portuguese

Skyline Virtual Solutions

. Provide information about the products and services .

Posted 9/24/2026contractRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively troubleshooting product issues and maintaining detailed customer records. Proficient in communication and rapport-building, with the ability to manage inquiries and complaints in a professional manner.

Highest-signal resume keywords

Bilingual In PortugueseExcellent Written Communication SkillsExcellent Verbal Communication SkillsHigh School Diploma Or EquivalentAbility To Build Rapport With Clients

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Ability To Prioritize And MultitaskPositive And Professional Demeanor

Tools & Technologies

Desktop/Laptop With Windows 10 Or HigherUSB Noise Canceling HeadsetSmartphoneHardwired To Internet

Industry Keywords

Customer InquiriesProduct IssuesCustomer RecordsBackground CheckDrug Screening

About the role

Key responsibilities & impact

Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Maintain detailed and current knowledge of the company's products and services
Handle customer inquiries and complaints

Requirements

What you’ll need

Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Have a quiet place to work without noise or distractions
Be a United States resident
Must be 18 years of age or older
High School Diploma or Equivalent
Pass Background Check
Pass Drug Screening
Bilingual in Portuguese
Desktop/Laptop with Windows 10 or higher
USB Noise Canceling Headset
Hardwired to Internet
Smartphone
Must not be located in California, Colorado, Connecticut, District of Columbia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Vermont, Washington, or Wisconsin

Benefits

Comp & perks

Competitive pay (based on experience and performance)
Semi-Monthly pay schedule — paid on the 13st and 27th of each month
Flexible work-from-home environment
Paid training and support
Supportive and team-oriented work culture
Opportunities for growth and advancement
Optional supplemental benefits (Accident, Cancer, Critical Illness, etc.)