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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in incident lifecycle management, including bridge call facilitation and structured communication. Proficient in network operations with a strong understanding of telecom environments, 5G components, and observability tools.
Highest-signal resume keywords
Incident Management ExpertiseTelecom Network OperationsKubernetes Operational LiteracyObservability Platform ExperienceITIL Foundation Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident Lifecycle Management5G Core FunctionsRAN ArchitectureKubernetesPython ScriptingBash ScriptingAlarm ManagementEvent CorrelationNetwork Performance TrackingMTTR Analysis
Soft Skills
Structured Written CommunicationCollaboration Across Teams
Tools & Technologies
GrafanaJiraServiceNowPagerDutyPrometheusLoki
Certifications & Qualifications
ITIL Foundation Certification
Industry Keywords
TelecomWireless OperationsNREOSS/BSS3GPPNTNSatellite Connectivity
Tech Stack
Tools & technologiesCloudGrafanaKubernetesPrometheusPythonServiceNow
About the role
Key responsibilities & impact- Serve as the central command point during network degradations, service disruptions, and subscriber-impacting events
- Own end-to-end incident lifecycle management for Sev 1–4 incidents
- Initiate bridge calls, identify causes and impacted domains, page on-call NREs, maintain ownership and timelines, and drive restoration
- Prioritize incidents using urgency, business impact, alarm signatures, subscriber impact data, and domain KPI telemetry
- Escalate to Operations, Engineering, vendor support, MNO partners, and other subject matter experts as needed
- Support hypercare operations during network launches, high-risk change windows, and special events
- Create and maintain complete Jira/ServiceNow incident records
- Produce structured incident timelines within two hours of closure
- Manage the open incident backlog and escalate stalled items
- Coordinate post-incident reviews, gather logs, and deliver structured problem statements
- Handle internal, external, and MNO partner incident escalations and follow-ups
- Track network availability KPIs, SLA commitments, recurring issues, MTTR trends, and KPI deviations
- Contribute to weekly and monthly Network Performance Reports
- Provide operational input for service assurance and closed-loop automation
- Participate in the global follow-the-sun on-call rotation maintaining 24×7 coverage
- Produce written shift handoff summaries
- Manage on-call paging and alert acknowledgement workflows
- Support planned maintenance and change windows, including rollback runbooks
- Coordinate across RAN, Core, Cloud Infrastructure, BOSS, Network Implementation, Product Engineering, Market teams, and partner NOCs
- Maintain working knowledge of RAN architecture, 5G Core functions, NTN infrastructure observability, Grafana, and kubectl
- Build domain depth toward Staff NRE and Principal NRE responsibilities
Requirements
What you’ll need- 5–10+ years of experience in telecom/wireless operations, network operations, or NRE in a production 24×7 environment
- Demonstrated ability to independently manage incident bridge calls
- Strong understanding of telecom network environments and 5G functional components, including RAN, 5G Core, and Cloud/OSS
- Incident and outage management expertise
- Hands-on experience with at least one observability platform, such as Grafana, Prometheus, or Loki
- Kubernetes operational literacy, including kubectl commands, pod inspection, container logs, and health issue identification
- Structured written communication skills
- Ticketing system proficiency with Jira, ServiceNow, or equivalent
- On-call tooling experience with PagerDuty or equivalent
- Ability to collaborate across RAN, Core, Cloud, Engineering, and external partner teams
- Prior experience in satellite, NTN, or space-to-ground connectivity operations preferred
- Experience with OSS/BSS platforms, FCAPS alarm management, event correlation, SNMP traps, or EMS integration preferred
- Familiarity with 3GPP NAS/NG-AP signaling, RRC state machine, or IMSI lifecycle procedures preferred
- ITIL Foundation certification or practical ITIL incident, problem, and change management experience preferred
- Scripting ability in Python or Bash preferred
- Experience supporting hypercare operations, major network launches, or high-risk change windows preferred
- Exposure to closed-loop automation frameworks or service assurance platforms preferred
Benefits
Comp & perks- Competitive compensation packages including a stock option based equity program
- Comprehensive benefits plans
- Monthly allowances for wellness and education reimbursement
- A generous time off policy
- Holidays
- Opportunity to temporarily work abroad
- Opportunity to develop and run the world’s first commercial, live direct-to-device satellite network and service
- Access to a world-class team and talent across software, hardware, chipsets, telecom, satellite and network virtualization
- Open, transparent, inclusive culture blending Silicon Valley, Nordic and South Asia characteristics