Claims Technical Director – General Liability

Skyward Specialty Insurance

. Manage all components of claim handling for general liability claims, concentrating on Construction, Crane, Mining, and E&S specialty lines.

Posted 10/30/2026full-timeRemote • United StatesLead💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in managing general liability claims, particularly in Construction, Crane, Mining, and E&S specialty lines, with a strong focus on regulatory compliance, customer satisfaction, and strategic decision-making. Proficient in analyzing complex claims, negotiating settlements, and leading litigation strategies while maintaining effective communication with stakeholders.

Highest-signal resume keywords

General Liability Claims ManagementClaims Technical SkillsNegotiation and SettlementRegulatory ComplianceStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AnalysisCoverage DeterminationLitigation ManagementReserve ManagementLoss Adjusting Control

Soft Skills

Analytical SkillsDecision-MakingProblem-SolvingOrganizational SkillsTeamwork

Tools & Technologies

Microsoft 365 ProductsClaims Tracking Tools

Certifications & Qualifications

Insurance DesignationMBA

Industry Keywords

Commercial General LiabilityExcess and Specialty LinesLegal PrinciplesContract InterpretationCustomer Feedback

About the role

Key responsibilities & impact

Manage all components of claim handling for general liability claims, concentrating on Construction, Crane, Mining, and E&S specialty lines.
Review and provide direction on reserve and settlement authority for complex, specialized, and high-exposure claims.
Support business partners through claim communication, trend identification, development input, and marketing support.
Monitor claim quality and customer feedback for regulatory compliance, customer satisfaction, and corporate objectives.
Execute claim handling strategies, including coverage, liability, and resolution determinations.
Ensure proper reserving in compliance with corporate policy.
Manage litigation, including strategy with defense counsel and experts.
Analyze coverage and prepare coverage letters on complex matters.
Negotiate settlements and attend mediations, arbitrations, and trials when appropriate.
Prepare Large Loss Reports, Reinsurance and Trial Alerts.
Manage and control loss adjusting expenses.
Review claim reports, identify trends, and help develop corrective strategies.
Maintain knowledge of competitive, regulatory, and legal environments.
Anticipate and meet internal and external customer needs.
Prepare for and attend claim review meetings with business partners.

Requirements

What you’ll need

Bachelor's degree required.
Minimum of 15 years of commercial general liability, excess and specialty lines claims experience or related insurance education.
Insurance Designation and/or MBA desired.
High-level claims technical skills and extensive claims technical knowledge including products and industry.
Extensive knowledge of legal principles and contract interpretation.
Expert analytical, decision-making, negotiation, problem-solving, project management, organizational, and teamwork skills.
Superior written and oral communication skills and ability to communicate with all levels of the organization.
Demonstrated strategic thinking capabilities.
Proficiency with Microsoft 365 Products and other claims tracking tools.

Benefits

Comp & perks

Health and welfare benefits
Tuition and professional certification assistance
401k savings
Elective participation in the Employee Stock Purchase Program
Paid time off
Paid holidays
Child bonding leave
Employee assistance