Fleet Customer Success Manager

Slate Auto

. Build and lead Slate’s fleet customer success function from the ground up .

Posted 9/30/2026full-timeRemote • United StatesSeniorLead💰 $89,517 - $158,813 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building and leading customer success functions, managing complex B2B relationships, and driving retention and expansion outcomes. Proficient in fleet operations, onboarding frameworks, and account health management.

Highest-signal resume keywords

B2B Customer Success ManagementFleet Operations KnowledgeAccount ManagementOnboarding Program DevelopmentData Analytics

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success StrategyRetention and Expansion OutcomesFleet Management System IntegrationKPI DevelopmentTCO AnalysisCharging Infrastructure CoordinationVehicle Lifecycle ManagementPerformance TrackingIssue ResolutionAccount Health Model Design

Soft Skills

Clear CommunicationOrganizational SkillsSystematic ApproachProblem-SolvingInterpersonal Skills

Tools & Technologies

Microsoft OfficeSamsaraGeotab

Industry Keywords

Fleet Customer SuccessCommercial EV TransitionAccount Portfolio ManagementMulti-Stakeholder RelationshipsFast-Paced Environment

About the role

Key responsibilities & impact

Build and lead Slate’s fleet customer success function from the ground up
Own the customer experience from first vehicle demo through delivery and ongoing account health
Design the fleet onboarding framework, pilot success playbook, and account health model
Define the working model with Retail Customer Success, including shared infrastructure, escalation pathways, and support boundaries
Support loaner vehicle pilot programs with Sales by establishing demo success plans, KPIs, engagement/performance tracking, and issue-resolution pathways
Own the first 90 days post-purchase, including charging infrastructure coordination, vehicle upfitting, fleet management system integration, driver orientation support, and delivery logistics
Run structured 30-day, 60-day, and 90-day post-delivery check-ins
Serve as the single point of contact for new fleet accounts during activation
Own issue escalation end-to-end through triage, internal coordination, and customer communication
Maintain proactive check-ins, health reviews, and renewal conversations with active fleet accounts jointly with Sales
Identify expansion signals and route them to Sales with context
Represent fleet customer feedback and field patterns in product, operations, and sales discussions

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Supply Chain Management, Operations, Finance, Data Analytics or equivalent is preferred; hands-on experience and a proven track record of success may substitute
8+ years in B2B customer success, enterprise account management, or fleet/commercial vehicle operations
Experience owning retention and expansion outcomes
2+ years of previous manager experience in a Customer Success capacity
Track record of building a CS function, onboarding program, or customer success practice from the ground up
Experience managing complex business relationships across multi-stakeholder accounts
Familiarity with fleet operations concepts, including vehicle lifecycle, TCO analysis, and fleet management platforms such as Samsara or Geotab
EV knowledge or genuine enthusiasm for the commercial EV transition, including charging infrastructure, range planning, and total cost of ownership
Clear written and in-person communication
Organized and systematic approach to account portfolio management and process building
Comfortable in a fast-paced, growth-stage environment
Proficiency using Microsoft Office, including Outlook, Teams, Word, Excel, and PowerPoint
Ability to travel up to 25% to fleet customer sites, vehicle delivery events, and Slate company meetings
Ability to lift up to 35 pounds
Ability to stand, walk, and perform repetitive tasks for extended periods
Must be authorized to work in the United States on a permanent basis
Visa sponsorship is not available

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Vacation
401k
Equity program eligibility
Discretionary annual incentive program eligibility