Senior Director, eCommerce and Customer Fulfillment Technologies

Slate Auto

. Steward the slate.auto buying experience, including product content, merchandising, pricing display, availability and delivery messaging, payments, checkout, and site performance .

Posted 10/16/2026full-timeRemote • Michigan • United StatesSenior💰 $222,431 - $370,719 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in eCommerce and digital product management, with a focus on top-of-funnel conversion and customer engagement strategies. Proven ability to lead multi-disciplinary teams and drive measurable outcomes in consumer retail environments.

Highest-signal resume keywords

ECommerce ManagementProduct Management LeadershipQuantitative Analysis (SQL)Lifecycle and CRM ProgramsTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Top-of-Funnel ConversionFunnel AnalysisCohort AnalysisExperiment DesignProduct ConfigurationInventory ManagementLogistics ManagementCustomer Service SystemsOrder Management SystemsReturns Management

Soft Skills

LeadershipCollaborationStrategic ThinkingProblem SolvingCommunication

Tools & Technologies

GenAI ToolsSelf-Service WorkflowsAgent ToolsAnalytics ToolsMerchandising Tools

Certifications & Qualifications

MBA or Advanced Degree

Industry Keywords

Direct-to-Consumer Vehicle SalesOnline Vehicle RetailAutomotiveAftermarketPowersportsOutdoor and RecreationWarranty SystemsDealer NetworksService Networks

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Steward the slate.auto buying experience, including product content, merchandising, pricing display, availability and delivery messaging, payments, checkout, and site performance
Own the top of the vehicle purchase funnel from first visit through product discovery, configurator build, payment estimate, and preorder
Lead product management for vehicle discovery and configuration, Marketplace, configurator, cart and checkout, and owner account
Build owner engagement programs for new product drops, collaborations, wrap changes, and SUV Kit conversions
Build customer service and reverse logistics products, including self-service workflows and agent tools
Provide self-service support and case handling tools for service providers, installation partners, and other partners
Run the end-to-end order experience across accessories and wraps, supply chain, logistics, and installation partners
Drive eCommerce Marketplace performance for accessories and wraps, including funnel conversion, merchandising, attach rate, repeat purchase, revenue, margin, and fulfillment costs
Hire and lead product management and analytics teams
Partner with software engineering on modern GenAI software development practices
Build GenAI tools for finance, legal, HR, and commercial functions
Deliver first-year outcomes including launch readiness, funnel instrumentation, buying-experience standards, service and corporate-function roadmaps, and lifecycle programs

Requirements

What you’ll need

12+ years of GM experience, with deep experience in eCommerce, digital product, or consumer retail, including leadership of a consumer eCommerce site
Ownership of top-of-funnel conversion for a consumer site, from first visit through lead capture, reservation, or order, with measurable gains
Product management leadership across customer-facing and internal products, such as customer or partner service, warranty, returns, or order and finance systems
Track record of lifecycle, CRM, or loyalty programs that increased repeat purchase
Strong quantitative skills, including SQL, funnel and cohort analysis, and experiment design
Experience with physical goods where inventory, fulfillment, and logistics shape the customer experience
Experience leading multi-disciplinary teams, including managing managers
Applicants must be authorized to work in the United States on a permanent basis
Preferred: Direct-to-consumer vehicle sales, online vehicle retail, or preorder programs
Preferred: Automotive, aftermarket, powersports, or outdoor and recreation categories
Preferred: Product configurators, fitment data, or installation and service networks
Preferred: Warranty, returns, or dealer and service network systems
Preferred: MBA or other advanced degree

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Vacation
401k
Equity program eligibility
Discretionary annual incentive program eligibility