Podcast Support Specialist

Slate Magazine

. Respond to inbound listener questions via email about sign-up issues, login problems, billing questions, gift redemption, and podcast app setup .

Posted 10/14/2026part-timeRemote • United StatesJunior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on resolving listener issues, managing ticket queues, and maintaining accurate documentation. Proficient in communicating complex subscription details clearly and effectively to enhance user experience.

Highest-signal resume keywords

Customer Support ExperienceExcellent Written CommunicationProblem-Solving MindsetExperience With Support ToolsFamiliarity With Podcast Apps

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingAccount ManagementBilling ResolutionSubscription ManagementTicketing Systems

Soft Skills

Customer-First MindsetGood JudgmentReliabilityOrganization

Tools & Technologies

ZendeskHelp ScoutIntercom

Industry Keywords

SaaSSubscriptionsConsumer AppsPodcastingCreator Economy

About the role

Key responsibilities & impact

Respond to inbound listener questions via email about sign-up issues, login problems, billing questions, gift redemption, and podcast app setup
Troubleshoot common listener issues
Flag recurring issues or trends in ticket volume to the team
Look up listener accounts and take action within policy, including updating account details, issuing refunds or receipts, and resolving billing discrepancies
Explain premium feeds, gifting, and subscription plans in clear, friendly language
Recognize outstanding issues or platform bugs and route them to the appropriate internal team
Keep internal FAQs and documentation up to date
Serve as the first point of contact for listeners across Supporting Cast's podcast subscription platform

Requirements

What you’ll need

1–2 years of experience in a customer support role
SaaS, subscriptions, or consumer apps experience is a plus
Genuine customer-first mindset
Excellent written communication
Problem-solving mindset
Good judgment about what to resolve directly versus what to escalate
Reliable and organized
Comfortable owning a queue of tickets on a part-time schedule
Experience with subscription or membership businesses is nice to have
Familiarity with podcast apps and RSS feeds is nice to have
Experience with support or ticketing tools such as Zendesk, Help Scout, or Intercom is nice to have
Genuine interest in podcasting or the broader creator economy is nice to have

Benefits

Comp & perks

Competitive salary
Comprehensive benefits program for eligible employees
Three subsidized medical plans through Aetna
Two dental plans through Aetna
Flexible spending accounts
Remote-first work environment
Family-friendly team