Director of Product, Patient Journey

SleepDoctor

. Own the end-to-end product strategy and roadmap for the SleepDoctor.com patient experience during a 16-week maternity-leave contract .

Posted 10/28/2026contractRemote • United StatesLead💰 $100 - $115 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product strategy and roadmap management, particularly in enhancing patient experiences across complex, multi-stage journeys. Proficient in utilizing data analytics and AI tools to drive operational efficiency and improve clinical outcomes.

Highest-signal resume keywords

Product Management ExperienceRoadmap OwnershipData Analysis ProficiencyCRM and E-Commerce KnowledgeHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL ProficiencyData AnalysisRoadmap DevelopmentFunnel AnalysisCohort Analysis

Soft Skills

Cross-Functional CollaborationTrust BuildingStrategic ThinkingCommunication Skills

Tools & Technologies

ShopifyZoho CRMCanvas MedicalNikoHealthCustomer.io

Industry Keywords

HealthcareTelehealthClinical OperationsHIPAASubscription Consumer Health

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the end-to-end product strategy and roadmap for the SleepDoctor.com patient experience during a 16-week maternity-leave contract
Maintain continuity on the existing roadmap and make day-to-day prioritization decisions
Advance the vision and strategy for the patient journey from first touchpoint through consultation, diagnosis, purchase, fulfillment, therapy, renewal, and re-engagement
Manage and prioritize the roadmap across patient experience, clinical outcomes, operational efficiency, and business impact
Build a current-state view across brands, systems, and integrations including Shopify, Zoho CRM, Canvas Medical, NikoHealth, Customer.io, and billing systems
Align product managers and associates across individual journey stages
Partner with Engineering and Data to scope, sequence, and deliver system and pipeline improvements
Coordinate with Marketing, Clinical Operations, Care teams, and Customer Support
Communicate roadmap status and results to executive stakeholders and represent the patient voice in company-level planning
Track conversion, activation, therapy adherence, renewal, and retention metrics
Use funnel data, cohort analysis, and qualitative research to identify friction points
Launch or continue experiments and apply results to product, roadmap, and system changes
Champion AI tools for discovery, documentation, and delivery
Identify AI opportunities to personalize the patient journey and automate repetitive operational work
Document decisions, roadmap changes, and stakeholder context
Prepare a thorough handoff for the returning Director

Requirements

What you’ll need

8+ years of product management experience
Track record of owning strategy and roadmap for a complex, high-stakes product area
Ability to step into an existing roadmap and cross-functional relationships and become productive within the first few weeks
Experience owning a complex, multi-stage customer or patient journey spanning multiple systems and teams
Ability to translate ambiguous, cross-functional problems into a clear strategy and well-sequenced roadmap
Comfort working with funnel and cohort data, dashboards, and experiment results
Working knowledge of CRM, e-commerce, lifecycle marketing, clinical, and billing systems
Track record of earning trust and driving alignment without formal authority
Genuine interest in improving patient outcomes and experience
Able to commit to a 16-week engagement starting by 11/20
Healthcare, telehealth, or subscription consumer health experience is a strong plus
SQL proficiency is a plus
Experience with health insurance workflows, HIPAA, or clinical operations is a strong plus
Prior interim or fractional product leadership experience is a plus

Benefits

Comp & perks

Inclusive and diverse work environment
Equal opportunity employment