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Sleeper

Customer Success Associate

Sleeper

. Provide exceptional customer service through demonstrating product knowledge .

Posted 9/19/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service and effective communication skills while supporting user relationships and onboarding. Capable of collecting user feedback and collaborating across departments to resolve issues and prioritize product requests.

Highest-signal resume keywords
Customer ServiceVerbal Communication SkillsWritten Communication SkillsConflict ResolutionUser Onboarding

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Effective CommunicationCreative Problem SolvingRelationship Management
Tools & Technologies
Intercom
Industry Keywords
Sleeper FandomUser FeedbackBug ResolutionUsability IssuesProduct Requests

About the role

Key responsibilities & impact
  • Provide exceptional customer service through demonstrating product knowledge
  • Communicate with users across email, chat, and social media
  • Promote Sleeper through conflict resolution and effective communication
  • Support and nurture user relationships
  • Collect the voice of the customer and funnel feedback to appropriate channels
  • Help with user onboarding
  • Resolve bug and usability issues
  • Collect and prioritize product and feature requests
  • Identify and develop creative solutions
  • Collaborate across multiple departments and with users

Requirements

What you’ll need
  • Competence with Intercom is preferred but not required
  • Excellent verbal and written communication skills
  • Ability to work weeknights and weekends due to varying shifts
  • 5 days of work with 2 days off is required
  • Sleeper fandom
  • Must be legally authorized to work in the US
  • Must provide a City, State location in the US

Benefits

Comp & perks
  • Competitive salary
  • Comprehensive health, dental, and vision insurance
  • 401(k)
  • Flexible working hours and remote work options
  • Opportunities for career advancement
  • PTO
  • Medical and Dental benefits
  • Equal employment opportunity
  • Reasonable accommodation for qualified individuals with disabilities