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Backoffice Customer Experience Specialist – PT-EN
SmartBox Company. Handle written customer and partner communication via email .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong written and analytical skills with a focus on crafting professional responses and resolving inquiries. Proficient in using AI tools and CRM software to enhance communication and operational efficiency.
Highest-signal resume keywords
Strong Professional EnglishExperience Using SalesforceProficiency in AI ToolsAttention to DetailTranslation Tool Usage
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Written CommunicationAnalytical SkillsProblem-SolvingTranslation AccuracyCRM Management
Soft Skills
Proactive ApproachOrganizational SkillsTeam CollaborationAdaptabilityEnthusiasm for Learning
Tools & Technologies
SalesforceChatGPTDeepLTranslation Platforms
Industry Keywords
Customer CommunicationPartner InquiriesOperational QueriesQuality KPIsForeign Languages
About the role
Key responsibilities & impact- Handle written customer and partner communication via email
- Use translation and workflow tools to interpret inquiries in foreign languages
- Draft clear, accurate, natural, and high-quality responses
- Resolve customer and partner inquiries, requests, and complaints
- Assist users with orders, exchanges, and self-service solutions
- Guide hotel, restaurant, and activity partners through operational queries
- Monitor translation accuracy and adapt responses to convey the appropriate tone
- Provide feedback to improve AI prompts and response templates
- Maintain precise CRM logs in systems such as Salesforce
- Collaborate with the team to meet quality and efficiency KPIs
Requirements
What you’ll need- Strong Professional English (written & spoken)
- High comfort level using AI tools such as ChatGPT, DeepL, or enterprise translation platforms
- Experience or comfort using CRM software such as Salesforce
- Strong written and analytical skills
- Sharp attention to detail when evaluating translated text and context
- Ability to craft professional written responses
- Proactive, organized, and logical problem-solving approach
- Enthusiasm for adopting new technology and learning efficient workflows
- Ability to work in a fast-paced team
- Ability to use translation tools for foreign-language inquiries, including Dutch, German, French, Danish, or Spanish
Benefits
Comp & perks- Opportunity to work with cutting-edge technology
- Growth opportunities
- Work in a fast-paced, multicultural team
- Team collaboration
- Smart technology and AI tools exposure