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Customer Service Executive, Italian Market
SmartBox Company. Deliver exceptional support to customers and partners by phone, email, and chat .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and partner onboarding, with a strong focus on communication in both Italian and English. Proficient in utilizing tools like Salesforce to enhance operational efficiency and maintain high-quality service standards.
Highest-signal resume keywords
Fluent ItalianStrong Professional EnglishCustomer Service ExperienceSalesforce NavigationDetail-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ProactiveLogical ThinkerCalm Under PressureTeam PlayerStrong Work Ethic
Industry Keywords
B2B Partner SupportCustomer SupportOnboardingOperational GuidanceKPI Achievement
About the role
Key responsibilities & impact- Deliver exceptional support to customers and partners by phone, email, and chat
- Support restaurant, hotel, and activity partners through onboarding, tool mastery, and daily operational guidance
- Resolve inquiries and complaints efficiently
- Guide customers through orders, exchanges, and upsell opportunities
- Encourage self-service solutions
- Maintain precise contact logs
- Maintain schedule reliability
- Collaborate with the team to achieve quality and performance KPIs
Requirements
What you’ll need- Native or fluent Italian (written and spoken)
- Strong professional English
- Background in Customer Service or B2B Partner Support is a plus
- Comfortable navigating multiple tools, such as Salesforce
- Ability to log notes while communicating in real time
- Detail-oriented, proactive, and logical thinker
- Ability to stay calm in a fast-paced environment
- Team player with strong work ethic, curiosity, and passion for helping people
Benefits
Comp & perks- Stable, fixed schedule
- Flexible hybrid working setup
- Private shuttle from Lisbon center to the Carcavelos office
- Supportive, dynamic, and multicultural work environment
- Career development and career path opportunities
- Opportunity to develop B2B/B2C skills
- Work with the market leader