Marketing Account Manager

SmartBug Media

. Serve as the primary relationship lead and main point of contact for client communication .

Posted 10/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in high-level account management and client services within a digital agency, with a strong focus on client relationship building, strategic communication, and account health monitoring. Proficient in utilizing HubSpot and CRM platforms to drive client satisfaction and account growth.

Highest-signal resume keywords

Account ManagementClient Relationship BuildingHubSpot ProficiencyDigital Marketing KnowledgeExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account GrowthRetention MetricsClient OnboardingChange Order ManagementNPS and Satisfaction Check-ins

Soft Skills

High Emotional IntelligenceExceptional Communication SkillsHighly OrganizedDetail-OrientedStorytelling

Tools & Technologies

HubSpotGainsightChurnZeroCRM Platforms

Industry Keywords

Digital AgencyClient ServicesBusiness ValueAccount Health MonitoringExecutive Business Reviews

About the role

Key responsibilities & impact

Serve as the primary relationship lead and main point of contact for client communication
Build trusted-advisor relationships with client stakeholders and C-suite executives
Own client meeting cadence, including agendas, recaps, follow-ups, and action-item tracking
Solicit client feedback, conduct NPS and satisfaction check-ins, and identify friction points
Communicate and reinforce strategy roadmaps, translating agency work into business value
Own client happiness, account retention, onboarding, and account health monitoring
Act as the internal voice of the client and resolve high-level concerns or business pivots
Monitor account financial health, manage scope, and handle change-order conversations
Own renewal timing and renewal conversations with Sales, Finance, and delivery leadership
Identify account expansion opportunities and partner with Sales and Strategy on additional services
Drive collection of client reviews, case studies, and awards
Develop fluency in clients’ business models, buyers, success metrics, industries, and relevant systems
Maintain HubSpot and client-side platform literacy for credible status, reporting, and value discussions

Requirements

What you’ll need

5–7 years in high-level account management or client services within a digital agency environment
High EQ with proven ability to manage complex human dynamics and build trust with senior-level executives
Exceptional verbal and written communication skills, with a focus on storytelling the value of the agency’s work
Highly organized and detail-oriented, with ability to manage multiple accounts and competing priorities
Understanding of agency economics, including retention metrics, lifetime value (LTV), and account growth
Sufficient HubSpot ecosystem knowledge to discuss project status and strategic value with clients
Bachelor’s degree in Communications, Marketing, Business, or a related field
Strongly preferred: experience in a HubSpot Partner agency environment or with HubSpot-centric client engagements
Strongly preferred: familiarity with CRM platforms, particularly HubSpot
Strongly preferred: experience with customer success platforms such as Gainsight or ChurnZero
Strongly preferred: experience managing a portfolio of accounts with $1M+ in combined ARR
Strongly preferred: remote client-facing experience in a distributed environment
Strongly preferred: background in digital marketing, inbound strategy, or marketing operations
Strongly preferred: experience facilitating executive business reviews (EBRs) or quarterly business reviews (QBRs)

Benefits

Comp & perks

Fully remote work
Remote-by-design distributed team
Client-facing professional development through executive and strategic account work