Senior Account Manager

SmartBug Media

. Serve as the primary relationship lead and main point of contact for all client communication .

Posted 9/18/2026full-timeRemote • United StatesSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in high-level account management, client relationship building, and strategic communication within a digital agency environment. Proficient in managing complex client dynamics, account health monitoring, and leveraging HubSpot and CRM platforms to drive client success.

Highest-signal resume keywords

Account ManagementClient Relationship BuildingHubSpot ProficiencyDigital Marketing KnowledgeExecutive Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account GrowthRetention MetricsClient Satisfaction TrackingNPS Check-insFinancial Health MonitoringPortfolio ManagementMulti-Location Account ManagementExecutive Business ReviewsQuarterly Business ReviewsAgency Economics

Soft Skills

High Emotional IntelligenceExceptional CommunicationDetail-OrientedOrganizational SkillsConflict Resolution

Tools & Technologies

HubSpotGainsightChurnZeroWelcomeHomeSherpaEnquire

Industry Keywords

Digital AgencyClient ServicesSenior LivingCustomer SuccessInbound Strategy

About the role

Key responsibilities & impact

Serve as the primary relationship lead and main point of contact for all client communication
Build and maintain relationships with client stakeholders and C-suite executives as a trusted advisor
Own client meeting cadence, including agendas, recaps, follow-ups, and action-item tracking
Solicit client feedback, conduct NPS/satisfaction check-ins, and identify friction points
Partner with strategy team members to communicate and reinforce client roadmaps
Own client happiness, account retention, onboarding, and account health monitoring
Track engagement, sentiment, deliverable timeliness, and results reporting; escalate at-risk accounts with recovery plans
Act as the Voice of the Client within SmartBug and lead conflict-resolution conversations
Monitor account financial health, profitability, commercial scope, and out-of-scope requests
Own renewal timing and renewal conversations with Sales, Finance, and delivery leadership
Identify account expansion opportunities and partner with Sales and Strategy on additional services
Drive collection of client reviews, case studies, and awards
Develop fluency in clients’ business models, buyers, success metrics, and industry trends
Maintain sufficient HubSpot and client-system fluency to discuss status, reporting, and value

Requirements

What you’ll need

5–7 years in high-level account management or client services within a digital agency environment
High EQ with a proven ability to manage complex human dynamics and build trust with senior-level executives
Exceptional verbal and written communication skills, with a focus on storytelling the value of the agency’s work
Highly organized and detail-oriented, with the ability to manage multiple accounts and competing priorities without letting commitments slip
Understanding of agency economics, including retention metrics, lifetime value (LTV), and account growth
Sufficient knowledge of the HubSpot ecosystem to confidently discuss project status and strategic value with clients
Bachelor’s degree in Communications, Marketing, Business, or a related field
Senior living experience is strongly preferred
Familiarity with senior living CRM and sales platforms such as WelcomeHome, Sherpa, Enquire, or similar is strongly preferred
Experience managing accounts with multi-location or multi-community stakeholder structures is strongly preferred
Experience in a HubSpot Partner agency environment or with HubSpot-centric client engagements is strongly preferred
Familiarity with CRM platforms, particularly HubSpot, is strongly preferred
Experience with customer success platforms or tools such as Gainsight or ChurnZero is strongly preferred
Demonstrated experience managing a portfolio of accounts with $1M+ in combined ARR is strongly preferred
Experience working remotely in a client-facing role is strongly preferred
Background in digital marketing, inbound strategy, or marketing operations is strongly preferred
Experience facilitating executive business reviews (EBRs) or quarterly business reviews (QBRs) is strongly preferred

Benefits

Comp & perks

Fully remote team
Remote work arrangement
Client-facing work in a distributed environment