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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in configuring enterprise systems, including CRM and BPM platforms, while effectively translating business requirements into functional solutions. Proficient in BPMN design, relational data modeling, and client engagement through workshops and demos.
Highest-signal resume keywords
BPMN DesignEnterprise System ImplementationLow-Code Platform ConfigurationRelational Data ModelingClient-Facing Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
BPMNRelational Data ModelingConfiguration DocumentationSQL Query ReadingREST APIs UnderstandingJSON ProficiencyDynamic Case Flow BuildingEnd-to-End Business Process DesignProof-of-Concept DevelopmentAccess Rights Configuration
Soft Skills
Requirements CapturingWorkshop FacilitationClient DemoingCollaboration
Tools & Technologies
CreatioSalesforceMicrosoft Dynamics 365PegaServiceNowCamundaAppianMendixBitrix24Odoo
Industry Keywords
CRMERPBPMECMConfiguration ManagementBusiness Process ManagementEnterprise System
Tech Stack
Tools & technologiesERPServiceNowSQL
About the role
Key responsibilities & impact- Configure sections, objects, reference data and product catalogues for retail, corporate, Islamic and private banking business lines
- Design and build end-to-end business processes in the BPMN designer
- Build dynamic case flows for leads, referrals and opportunities
- Build Freedom UI screens, forms, dashboards and reports
- Configure roles, organizational structures, and record- and field-level access rights
- Participate in fit-gap workshops and capture requirements from business SMEs
- Translate requirements into use cases and identify where the product already solves the problem
- Build proof-of-concept screens and demos for client gates and presales
- Write and maintain configuration documentation
- Support SIT and UAT on configured solutions
- Collaborate with the solution architect and developers on the boundary between configuration and custom development
- Demo completed work directly to clients
Requirements
What you’ll need- 3–5 years as a systems or business analyst on enterprise system implementations (CRM, ERP, BPM, ECM)
- Implementation experience specifically — not support, not data analytics
- BPMN at design level, including gateways, parallel branches, timers and escalation
- Relational data modelling fundamentals: tables, one-to-many and many-to-many relationships, lookups, normalisation
- Hands-on configuration experience on any low-code, CRM or BPM platform (Creatio, Salesforce, Microsoft Dynamics 365, Pega, ServiceNow, Camunda, Appian, Mendix, Bitrix24, Odoo, 1C or similar)
- Experience configuring role models and access rights
- Direct client-facing experience: running workshops, demoing work, capturing and confirming requirements
- Technical literacy: ability to read a SQL query, understand REST APIs and JSON, and check a log
- English at B2 or above
Benefits
Comp & perks- Fully funded Creatio Academy certification (No-Code Analyst, plus Freedom UI and mobile workshops)
- Clear growth path — no-code configurator to senior analyst to low-code solution architect — with the certification track to support it
- Competitive compensation
- Hybrid working mode
- Premium healthcare package with PVI and comprehensive annual health check-ups
- Competitive salary & 13th salary bonus
- Lunch allowance
- Engaging company culture with fun activities
- International working environment
- Global collaboration with Vietnamese and international colleagues