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Customer Care Specialist I
SmartestEnergy. Support company objectives to promote world class customer service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer lifecycles and resolving issues through effective communication and collaboration. Proficient in utilizing Billing and CRM platforms to enhance customer satisfaction and support collections activities.
Highest-signal resume keywords
Customer Service ExperienceBilling System ProficiencySalesforce CRM KnowledgeStrong Communication SkillsAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Lifecycle ManagementCollections ActivitiesIssue ResolutionTrend IdentificationBilling Management
Soft Skills
CollaborationTime ManagementProblem Solving
Tools & Technologies
SmartestEnergy’s Billing SystemSalesforce CRM
Industry Keywords
Customer SatisfactionCustomer IssuesRate ChangesEnrollment Management
About the role
Key responsibilities & impact- Support company objectives to promote world class customer service
- Manage the customer lifecycle, including enrollments, drops, and rate changes
- Resolve customer issues received through incoming phone calls, emails, or cases
- Identify trends in customer satisfaction or dissatisfaction
- Collaborate with Billing, Pricing, and Sales to support first-time resolution
- Follow up on billing questions and provide timely resolution
- Conduct collections activities through phone calls and emails regarding past-due balances
- Use SmartestEnergy’s Billing System and Salesforce CRM
Requirements
What you’ll need- 1–3 years experience in a customer service role
- Demonstrated understanding of Billing and CRM platforms
- Superior written and verbal communication skills
- Strong attention to detail and follow-through
- Ability to work under tight time constraints and pressure
- Strong ability to work collaboratively within and across teams
- Ability to support collections activities involving phone calls and emails to customers regarding past due balances
Benefits
Comp & perks- Eligible to participate in company bonus
- Hybrid work arrangement
- Typical Monday–Friday, 8am–5pm schedule