Customer Services Team Leader, 12 month FTC

SmartestEnergy

. Support the Manager in delivering an efficient, high-quality customer service .

Posted 9/29/2026contractWorthing • United KingdomSenior💰 £36,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and team development capabilities while ensuring high-quality customer service and compliance with relevant procedures such as GDPR. Skilled in performance monitoring, process improvement, and effective problem-solving to enhance customer satisfaction.

Highest-signal resume keywords

Team LeadershipCustomer Service ManagementPerformance MonitoringProcess ImprovementGDPR Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceCoachingAnalytical SkillsProblem-SolvingTime Management

Soft Skills

MotivationTeam SupportCommunication

Industry Keywords

Customer SatisfactionService StandardsEscalation ManagementEnquiry Resolution

About the role

Key responsibilities & impact

Support the Manager in delivering an efficient, high-quality customer service
Ensure customer enquiries are resolved quickly and effectively
Maintain agreed service standards and high customer satisfaction
Provide hands-on customer service
Perform quality assurance, coaching, and team support
Manage complex enquiries and escalations
Motivate and develop the team
Monitor performance and service levels
Identify trends and opportunities for process improvement
Provide coaching and feedback for individual and team development
Support implementation of new processes and products
Ensure compliance with relevant procedures, including GDPR
Work with the Manager and wider business to deliver an excellent customer experience

Requirements

What you’ll need

Strong, focused team leader skills with experience in a leadership role
Experience delivering results accurately and within agreed SLAs
Experience using planning and time management techniques to organise own work and a customer services team effectively
Analytical and problem-solving skills
Ability to learn new processes quickly
Ability to work in conjunction with a team calendar and management requirements
Relevant procedures including GDPR compliance

Benefits

Comp & perks

Hybrid working: typically 2 days in the Worthing office and 3 days working at home each week
Work from anywhere in the world for up to 30 days a year
Commitment to diversity and inclusion
Reasonable adjustments available during the application process
Two stages of video interviews using Teams, with possible face-to-face meeting or one video interview depending on the role