Customer Services Team Leader

SmartestEnergy

. Support the Manager in delivering an efficient, high-quality customer service .

Posted 9/22/2026contractWorthing • United KingdomSenior💰 £36,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and team development skills while ensuring high-quality customer service and compliance with procedures such as GDPR. Capable of analyzing performance metrics to identify improvement opportunities and effectively manage complex customer inquiries.

Highest-signal resume keywords

Team LeadershipCustomer Service ManagementPerformance MonitoringAnalytical Problem-SolvingCompliance with GDPR

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceProcess ImprovementTime Management TechniquesCustomer Enquiry ResolutionCoaching and Feedback

Soft Skills

Motivational SkillsEffective CommunicationTeam Support

Industry Keywords

Customer SatisfactionService StandardsSLA ManagementDigitising EnergyDecarbonising Energy

About the role

Key responsibilities & impact

Support the Manager in delivering an efficient, high-quality customer service
Ensure customer enquiries are resolved quickly and effectively
Maintain agreed service standards and consistently high customer satisfaction
Provide hands-on customer service
Perform quality assurance, coaching, and team support
Manage complex enquiries and escalations
Motivate and develop the team
Monitor performance and service levels
Identify trends and opportunities for process improvement
Provide coaching and feedback for individual and team development
Support implementation of new processes and products
Work closely with the Manager and wider business
Ensure compliance with relevant procedures, including GDPR
Contribute to digitising, decarbonising, and localising the future of energy

Requirements

What you’ll need

Strong, focused team leader skills with experience in a leadership role
Experience delivering results accurately and within agreed SLAs
Experience using planning and time management techniques to organise own work and a customer services team effectively
Ability to work in conjunction with a team calendar and management requirements
Analytical and problem-solving skills
Ability to learn new processes quickly
Ability to ensure compliance with relevant procedures, including GDPR
Experienced and customer-focused

Benefits

Comp & perks

Hybrid working: typically 2 days in the Worthing office and 3 days working at home each week
Work from anywhere in the world for up to 30 days a year
Opportunities to explore new markets and make a difference on a global scale
Diversity and inclusion commitment
Reasonable adjustments tailored to individual needs
Two stages of video interviews using Teams, with possible face-to-face meeting or one video interview depending on the role