Debt Team Leader

SmartestEnergy

. Lead, motivate and develop a team of Debt Management Executives .

Posted 9/22/2026full-timeWorthing • United KingdomSenior💰 £36,000 - £38,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing and developing a high-performing team of Debt Management Executives while ensuring compliance with debt management policies and enhancing cash flow performance. Proven ability to foster positive customer relationships and streamline processes in a regulated environment.

Highest-signal resume keywords

Team Leader ExperienceDebt Management ProcessesRegulated Environment ExperienceLarge-Volume Debt Book ManagementKPI Performance Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Debt ManagementCash Flow PerformanceKPI ManagementProcess ImprovementCustomer Service

Soft Skills

CoachingMotivationEmpathyTeam Development

Industry Keywords

Debt Management PoliciesCustomer SLAsHybrid Work ArrangementPerformance Monitoring

About the role

Key responsibilities & impact

Lead, motivate and develop a team of Debt Management Executives
Provide guidance, coaching and encouragement to create a positive, supportive and high-performing team environment
Support the team in managing outstanding debt and maximising cash flow performance against agreed KPIs
Monitor performance, celebrate successes and identify opportunities for growth and development
Ensure customer interactions and queries are handled professionally, empathetically and within agreed debt management policies, procedures and customer SLAs
Work with colleagues across the business to identify opportunities to improve and streamline processes
Strengthen cash flow performance while maintaining exceptional customer service and positive customer relationships
Report to the Manager

Requirements

What you’ll need

Team Leader experience
Experience working within a regulated environment in a similar role
Proven experience managing a large-volume debt book
Understanding of credit and debt management processes
Ability to work in a hybrid arrangement, typically 2 days in the Worthing office and 3 days at home each week
Some occasional travel to other offices may be required

Benefits

Comp & perks

Hybrid working: typically 2 days in the office and 3 days working at home each week
Freedom to work from anywhere in the world for up to 30 days a year
Opportunities to explore new markets and make a difference on a global scale
Commitment to diversity and inclusion
Reasonable adjustments tailored to individual needs during the application process