Energy Executive

SmartestEnergy

. Work as part of the operations team to exceed operational expectations and deliver exceptional customer service .

Posted 10/27/2026full-timeIpswich • United KingdomMid-LevelSenior💰 £28,000 - £30,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organisational and analytical skills to effectively manage the customer journey, ensuring exceptional service delivery while adapting to changing business needs. Proficient in Microsoft Office tools to support operational tasks and communication.

Highest-signal resume keywords

Strong Organisational SkillsExcellent Attention To DetailStrong Analytical SkillsExcellent Communication SkillsProficient In Microsoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Numerical SkillsAnalytical SkillsProblem-Solving SkillsMicrosoft ExcelMicrosoft WordMicrosoft Outlook

Soft Skills

Attention To DetailInitiativeDriveFlexibilityTeam Collaboration

Industry Keywords

Customer JourneyOperational ExpectationsExceptional Customer ServiceHybrid ArrangementDigitiseDecarboniseLocalize

About the role

Key responsibilities & impact

Work as part of the operations team to exceed operational expectations and deliver exceptional customer service
Work across functions covering the customer journey from initial contracting and onboarding to metering, billing and debt
Advocate for customers at every stage of their journey
Adapt to changing business and career needs
Contribute to SmartestEnergy's journey to digitise, decarbonise and localize the future of energy

Requirements

What you’ll need

Strong organisational skills
Good standard of numerical skill
Excellent attention to detail
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Initiative and drive to see activities through
Ability to work independently and collaboratively in a team environment
Flexibility to adapt to changing environments and shifting priorities
Proficient in Microsoft Excel, Word and Outlook
Must be able to work in a hybrid arrangement with typically 2 days in the Ipswich office and 3 days at home each week
Occasional travel to other offices may be required

Benefits

Comp & perks

Flexible working: 2 days in the office and 3 days working at home each week
Freedom to work from anywhere in the world for up to 30 days a year
Opportunities to explore new markets and make a difference on a global scale
Commitment to diversity and inclusion
Reasonable adjustments to support the application process
Two stages of video interviews using Teams (typically)
Potential face-to-face meeting or reduced interview process depending on the role