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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates leadership in managing teams and driving operational excellence within the Metering & Settlement domain, with a strong focus on customer experience and regulatory compliance in the UK Energy Industry.
Highest-signal resume keywords
Team LeadershipPerformance ManagementStakeholder CommunicationOperational OversightContinuous Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
AdaptabilityDocument DraftingPresentation Skills
Industry Keywords
UK Energy IndustryMetering ProcessesSettlement ProcessesSmart Meter InstallationsOperational ExcellenceCustomer ExperienceRegulatory Compliance
About the role
Key responsibilities & impact- Lead the Metering & Settlement team
- Own the day-to-day operation and performance of the team
- Ensure end-to-end metering processes are completed efficiently, accurately and within agreed service levels
- Maintain focus on customer experience, regulatory compliance and operational excellence
- Drive performance across new connections, smart meter installations and maintenance, settlement processes, and operational issue resolution
- Manage stakeholders and collaborate with internal teams and external industry partners
- Improve service delivery, strengthen controls and support business objectives
- Lead continuous improvement and operational oversight
Requirements
What you’ll need- Previous experience leading and managing senior teams of four or more
- Experience with performance management, disciplinary processes and restructures
- Significant experience working under pressure and adapting to changing demands and priorities
- Extensive experience communicating with senior stakeholders internally and externally
- Experience drafting documents and delivering presentations
- Knowledge of the UK Energy Industry
Benefits
Comp & perks- Hybrid working: typically 2 days in the office and 3 days working at home each week
- Freedom to work from anywhere in the world for up to 30 days a year
- Opportunities to explore new markets and make a difference on a global scale
- Commitment to diversity and inclusion
- Reasonable adjustments tailored to candidates' needs during the application process
- Two stages of video interviews using Teams, with possible face-to-face meeting or one video interview depending on the role