Senior Energy Executive – FTC/Secondment

SmartestEnergy

. Deliver a seamless onboarding experience for customers .

Posted 11/2/2026full-timeIpswich • United KingdomSenior💰 £32,000 - £36,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong expertise in the onboarding process, ensuring a seamless customer experience through effective collaboration, technical support, and thorough data management. Capable of contributing to training and reporting while acting as a deputy for leadership on technical initiatives.

Highest-signal resume keywords

Onboarding Process ExpertiseCustomer Journey UnderstandingPre-Registration Data ChecksBilling Arrangement SetupTechnical Support for Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CollaborationCommunicationTraining ContributionWorkload Management

Industry Keywords

Change-of-Supply ActivitiesCustomer Handover StagesOperational SupportIndustry KnowledgeFixed-Term Contract Availability

About the role

Key responsibilities & impact

Deliver a seamless onboarding experience for customers
Ensure all change-of-supply activities are completed accurately, efficiently, and without exception
Collaborate at key customer handover stages
Conduct pre-registration checks of industry data
Set up customer and business billing arrangements to support a positive first billing experience
Provide technical expertise and operational support to the Onboarding Team Leader
Contribute to training, reporting, and workload management activities
Act as deputy for the Team Leader on technical initiatives
Drive projects forward and communicate progress and outcomes effectively

Requirements

What you’ll need

Strong understanding of the onboarding process from end-to-end
Relevant industry experience or knowledge
Strong understanding of the customer journey across Operations
Good all-round industry knowledge
Ability to collaborate at key customer handover stages
Ability to complete thorough pre-registration checks of industry data
Ability to set up customer and business billing arrangements
Technical expertise to support the Onboarding Team Leader
Ability to contribute to training, reporting, and workload management activities
Ability to act as deputy for the Team Leader on technical initiatives
Fixed-term contract/secondment availability until 28/02/2028

Benefits

Comp & perks

Hybrid working: typically 2 days in the Ipswich office and 3 days working from home each week
Freedom to work from anywhere in the world for up to 30 days a year
Commitment to diversity and inclusion
Reasonable adjustments tailored to individual needs
Opportunities to explore new markets and make a global impact
Occasional travel to other offices may be required