IT Engineer, Productivity

Smartleaf

. Improve the IT experience of non-engineers at Smartleaf .

Posted 10/24/2026full-timeBoston • Massachusetts • United StatesMid-LevelSenior💰 $100,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT operations and systems administration, with a strong focus on automating processes and improving user experiences. Proficient in managing macOS and Linux environments, vendor relationships, and documentation practices.

Highest-signal resume keywords

IT Operations ManagementScripting (Bash, Python, Ruby)MacOS and Debian Linux Systems ManagementMDM Tooling for Device ManagementGoogle Workspace Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT OperationsSystems AdministrationScriptingDevice ManagementDesktop SupportAutomationDocumentationVendor ManagementAccess Control ManagementOnboarding/Offboarding Processes

Soft Skills

Clear CommunicationIndependent WorkPrioritizationProblem-SolvingCollaboration

Tools & Technologies

Google WorkspaceZoomMDM ToolsSaaS Productivity ToolsLDAP

Industry Keywords

Startup EnvironmentSOC 2 ComplianceIT Function DevelopmentIdentity ProvidersSelf-Service IT Resources

Tech Stack

Tools & technologies

LinuxMacOSPythonRuby

About the role

Key responsibilities & impact

Improve the IT experience of non-engineers at Smartleaf
Build and improve systems, with approximately 75% systems work and 25% support
Administer Google Workspace, Zoom, and other SaaS productivity tools
Own vendor relationships from evaluation through renewal
Improve onboarding and offboarding processes
Manage device provisioning and MDM
Identify and automate manual work
Provide desktop support for macOS and Linux environments
Manage access
Support the Operations team as needed
Audit tools, vendors, and access controls; document and prioritize gaps
Handle desktop support issues and progressively increase support coverage
Document and critique onboarding/offboarding workflows
Review vendor contracts
Launch self-service IT resources
Automate at least two meaningful manual processes
Handle the first onboarding peak without significant issues

Requirements

What you’ll need

5+ years of experience in IT operations, sysadmin, or a similar role, ideally in a startup or growth-stage company
Familiarity with scripting (Bash, Python, Ruby or similar) for automation
Experience managing and troubleshooting macOS and Debian Linux systems
Experience with LDAP; no Kerberos or AD environment
Experience with MDM tooling for device management and lifecycle
Strong documentation habits
Ability to work independently, prioritize, and communicate clearly with technical and non-technical colleagues
Ability to lift 50 pounds on occasion
Current and ongoing authorization to work in the United States without sponsorship
Visa sponsorship is unavailable now or in the future
Nice to have: experience with SSO/identity providers such as Okta or Google SSO
Nice to have: prior experience standing up an IT function at a small company
Nice to have: exposure to SOC 2 or similar compliance frameworks
Nice to have: hands-on Google Workspace administration experience

Benefits

Comp & perks

Opportunity to shape and own the IT and productivity function
Flexible 50%–75% in-office presence
Opportunity to expand responsibilities and grow skills without being required to move up a chain
Opportunity to manage future additional people or remain an individual contributor